Welcome to NewsChannel!
One year ago this month we launched the Rhodes Report written by Kristen Rhodes, a key client focused executive. Kristen’s goal was to make sure ServiceChannel clients were getting the most out of our Service Automation platform by sharing our team’s industry knowledge, innovative approaches, new features and best practices.
A lot of exciting things have happened at ServiceChannel since the launch of the Rhodes Report last year. Our company is growing, our products are expanding and getting better, and we have moved into new offices! As part of that growth we are transforming the Rhodes Report into a new form of communication: NewsChannel.
NewsChannel’s new format will help us share more about ServiceChannel happenings in an easier-to-read format. This monthly newsletter will include features such as Customer Insight, Employee Spotlight, LearningChannel Information (a continuing education program focused on ServiceChannel’s products), Events, Tips, and Best Practices from customers, industry experts, and our own account executives.
Kristen Rhodes and Siddarth Shetty
This month we thought it would be appropriate to feature two people who have been at ServiceChannel for more than 15 years combined and have been instrumental in spearheading our customer outreach and employee communications: Kristen Rhodes and Sid Shetty. They will be overseeing the content of NewsChannel.
Kristen Rhodes is the Vice President of Strategic Solutions. The Strategic Solution’s group is responsible for rolling out new products and services, as well as sharing best practices to help our clients optimize their investment in the ServiceChannel platform.The group has years of expertise in deploying and managing SaaS Solutions, Facilities Management, Procurement, and Contractor & Project Management. A fun fact about Kristen that she shared with us at a recent Lunch & Lead−our platform for sharing best practices and product information−is that she was once a private investigator. That explains why she is always looking out for our customers’ best interests and sharing the latest and greatest information about ServiceChannel’s products.
Siddarth (Sid) Shetty is our company’s VP of Global Services. His teams provide clients with best practices, and partners with them to develop strategies and decision making methodologies that have a positive impact on operations. Sid and his team are responsible for all account management, customer service and support at ServiceChannel and love to see their customers be even more successful. At the same Lunch & Lead, we learned that Sid once saved the life of a man with one finger (ask him to share the details). He’s also a true hero in savings: Every day, he helps customers save on repair and maintenance spending by using ServiceChannel’s ServiceAutomation product suite.
Interactive courses led by expert instructors on ServceChannel products. These courses are perfect for when you need a refresher, when you have a new employee onboarding, or when you want to learn best practices to get the most out of our products. Each course lists the skill level necessary (from Beginner to Advanced) and the target audience, so you can mix and match courses based on your needs.
July 1, 15, 29 – Dashboard 101: How to Use the Service Request Dashboard
July 7, 21 – Service Automation Reports and QuickView
July 8, 22 – A Day in the Life of a Facility Manager: Work Order Creation and Mgmt
July 9, 23 – PMs (Preventive Maintenance) Module: An Overview
July 2, 16, 30 – RFPs, Proposals, and QuickView
July 14, 28 – Invoicing and Invoice Reports
GPS Check-In Mobile App
• Check In / Out in half the time
• Get to work without disturbing Location staff
• Accurate geo-location on each Work Order
• Update WOs with photos / notes from your phone
Calendar: Upcoming Events
July 21 – ServiceChannel Learn & Lead: Massachussets
Aug 6 – ServiceChannel Learn & Lead: New York City
Sept 8 – ServiceChannel User Group
Sept 9-11 – PRSM Mid-Year Conference
Sept 24-26 – Urgent Care Fall Conference
Tip Of The Month
Not To Exceed Optimization
While using ServiceChannel’s Analytics module, clients have found the NTE Optimization report insightful. It can be used to raise and lower default NTEs to reduce administrative work.
If a high percentage of a particular trade’s invoices are coming in over the NTE amount that means there are a high percentage of proposals being created by the contractor, more communication back and forth waiting for approvals, and more waiting.
Adversely, invoices well below the NTE value can potentially skew accrual reports making the budget seem bloated.
Brought to you by ServiceChannel’s very own Brad Howard, Manager, Program Administration
For You, About You
We hope you find NewsChannel informative and entertaining. If you have anything you’d like to share with us, please let us know.