Why Broken HVAC in a Heatwave Is a Customer Experience Failure
Extreme heat is no longer a seasonal surprise. For European multi-site brands, HVAC resilience is now part of protecting customers, staff, revenue, and business continuity.
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Easier Said Than Done: What it Takes to Move Teams Toward Smarter Work Order Creation
Better work orders start with behavior change, not technology. Learn how trust, workflow design, and ease of use drive lasting adoption.
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AI in Provider Performance
Explore the capabilities of AI in provider performance management. Discover the benefits of embedding AI tools into existing workflows and get implementation tips.
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The Connected Hotel: What HITEC 2026 Revealed About AI and Hotel Maintenance
Hospitality technology consultant Tim Thilleman shares his perspective from the Hospitality Industry Technology Exposition and Conference (HITEC) 2026 and why the most important technology in the hotel is the kind a guest never sees.
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Capture Assets with ServiceChannel AI, Get Location Summaries, and More
Put time back in your day with powerful ServiceChannel AI embedded in your daily workflows. Turn a single mobile photo into a complete asset record. See a snapshot of all the work orders for a location. Plus, track refrigerant leaks, assets, technicians, and spaces more efficiently.
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The Proof Is in the Patterns: How Leading Brands Put Facilities Spend Into Perspective
Learn why benchmarking is essential for facilities leaders. Discover how comparing costs and performance against similar brands provides the context needed to understand spend and identify trends.
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From Fixes to Foresight: People, AI, and the Next Era of Facilities Management
Learn how AI supports facilities teams and providers by reducing busywork, surfacing insights, and helping people make better decisions.
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Your Guide to Using AI for Multi-Site Operations
AI for multi-site operations helps teams spot issues earlier, reduce downtime, automate workflows, and improve performance across locations.
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Where Smart Starts: Why Facilities AI is Only as Good as the Data Behind It
Generic artificial intelligence (AI) can answer questions, but it takes AI trained on actual facilities data to help teams make better decisions. When AI has seen millions of real work orders, it knows how assets typically fail, recognizes which providers tend to resolve issues on the first visit, and can spot the spend patterns that drain a budget.
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