Reduced Downtime Without Disruption: 5 Key Benefits of Using FM Software With an IT Ticketing System

In a business landscape where speed and efficiency drive success, optimizing operations has never been more critical. As companies seek new ways to streamline operations, reduce downtime, and improve the bottom line, one area that sometimes gets overlooked is the management of facilities through non-traditional facility management software such as IT ticketing systems (ITSMs). While ITSMs excel at managing IT issues, using them for facilities management is kind of like trying to fit a square peg into a round hole. Fortunately, you don’t need a system overhaul. By integrating with robust facilities management (FM) software, you can streamline your operations and reduce downtime effortlessly — all without disrupting your existing workflow.

Enhancing ITSM: The Synergy of the Right FM Partner

Many companies use their ITSMs to handle their facilities work orders. And while this might seem convenient, it often leads to slower repairs and higher costs. Using ITSMs for FM leads to inefficiencies that cost companies significantly more. The longer repair wait times, excessive downtime for revenue-generating assets, and overall dissatisfaction among teams and customers result in higher expenses. By integrating with an FM solution, companies can achieve at least a 20%* savings on repair and maintenance costs.

Precision in Management: Tailoring Tools for Facility Excellence

Imagine trying to fix a watch with a hammer. It’s not the right tool for the job, and you’d wind up causing more harm than good. Similarly, using an IT ticketing system for facilities management can be inefficient and problematic. This analogy underscores the importance of using the right tools for specific tasks. While ITSMs are adept at handling IT-related issues, they lack the nuanced capabilities essential for managing physical assets.

Business leaders need tools specifically designed to reduce downtime and expedite repairs of assets, equipment, and facilities. Without these tools, they struggle to maintain operational efficiency. Tailored solutions are essential for streamlining the management of their physical assets and ensuring quicker, easier resolutions to facilities-related challenges.

Optimizing Operations: The Strategic Advantages of FM Software and ITSM Integration

1. Reduced Downtime: The proactive maintenance capabilities of FM software, when combined with an ITSM, help prevent issues before they occur. This strategic approach significantly reduces the downtime of critical assets, ensuring business continuity and customer satisfaction.
2. Uninterrupted Workflow: Seamlessly integrating FM software with your ITSM ensures that work orders flow smoothly from requests without disrupting the existing workflow. Employees can continue to operate within the already-established ITSM framework they’re comfortable with, enjoying an enhanced — yet familiar — process efficiency.
3. Faster Repairs: By integrating an ITSM with FM software, companies benefit from streamlined communication between their IT and facilities teams. This leads to quicker response times and more efficient repair processes, ensuring that any issues are resolved promptly, and reducing the impact on operations.
4. Cost Savings: Integrating ITSM with FM software empowers companies to harness the full potential of strategic facilities management. This synergy not only minimizes downtime but also fortifies profit margins by preemptively addressing maintenance issues, thereby curtailing expenses. The result is a tangible reduction in operational costs, delivering substantial savings that bolster overall financial health.
5. Enhanced Satisfaction: The integration of ITSM with FM software catalyzes a virtuous cycle of operational excellence. Expedited repair times, achieved through this integration, ensure that service disruptions are swiftly addressed, thereby maintaining uninterrupted business operations. This efficiency translates into heightened satisfaction levels, as employees benefit from a reliable work environment and customers enjoy consistent service quality. The dual impact of improved operational efficiency and reduced downtime culminates in a superior experience across the board.

Seamless Integration: The ServiceChannel Advantage

ServiceChannel offers an easy integration with leading IT ticketing systems such as ServiceNow, helping maintain your existing workflow without disruption. Employees can continue using the existing system to capture requests, while ServiceChannel handles the work orders on the backend. This integration provides a unified platform for requesting support across IT and facilities. Combining a dedicated FM software solution like ServiceChannel with your IT ticketing system can result in faster repairs, cost savings, improved workflow, and enhanced customer satisfaction.

* 20% saving is calculated with ServiceChannel’s proprietary value brief calculator based on the number of facility locations, industry, annual repair and maintenance spend, and benchmarking industry peers.