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Reduce downtime and revenue loss with asset condition monitoring

Jillian Evans
Modified on

July 12, 2024

Automatically dispatch a provider when a connected sensor identifies a problem, and then know when the problem has been solved, with the integration from ServiceChannel and Accruent Observe.

To prevent downtime, revenue loss, and disappointed customers, it is essential to understand the condition of assets in the field and to be alerted as soon as an issue arises — or even before it happens. This is especially critical for refrigerated assets in grocery and convenience stores with the risk of lost product. 

With the new integration of ServiceChannel and Accruent Observe IoT remote monitoring software, you can automatically dispatch providers when sensors identify a problem and know that work will continue until the problem has been resolved.

How it works

  • Reduce asset downtime with automation. Create work orders automatically in ServiceChannel based on your customizable rules for alarms and thresholds in Observe, so you can troubleshoot and get providers onsite faster.
  • Verify that equipment is operational. After an alarm in Observe automatically creates a work order in ServiceChannel, you can prevent the work order from being closed until the alarm is cleared and the asset is operational again.
  • Single source of truth for asset data: When you update asset information in ServiceChannel or Observe, it syncs between the platforms so your asset data stays up-to-date.
  • See the bigger picture across multiple assets. When multiple alarms are triggered simultaneously, their work orders are linked in ServiceChannel, so you can identify problems like power and internet outages.
  • Track asset downtime data. Record the length of downtime in ServiceChannel, so you know where to focus to reduce negative impacts on customer experience.
  • See all your alarm data in one place. Internet-connected hardware often comes with its own software, making it difficult to find the information you need without logging into every different platform at once. Now, you can see it all in Observe, while managing all your asset maintenance in ServiceChannel.

Frequently Asked Questions

What condition monitoring systems can be integrated with ServiceChannel?

Through ServiceChannel’s open API, you can integrate with any condition monitoring system or IoT connected sensor platform.

The standardized integration with Accruent Observe makes it faster and easier for you to get started, without requiring your own development and testing.

How do I get started?

For new customers, request a ServiceChannel demo by clicking here.

For current customers, contact your Account Manager or Customer Success Manager to learn more about connecting your asset sensors to ServiceChannel.

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