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From Reactive to Proactive: How Facility Management Software Can Help Retailers Stay Ahead of the Game 


An effective asset management system empowers facility management teams to make informed decisions and stay focused on the big picture.

Jennifer Sams, Senior Content Marketing Manager
Jennifer Sams

Senior Content Marketing Manager

Modified on

April 19, 2024

Facilities managers in the retail space are often forced onto the front line, managing customer support teams when things go wrong. Rather than being focused on improving operations efficiency at a high level, managers oftentimes find themselves struggling to keep up with day-to-day system failures that should have been addressed days, weeks, or even months ago.

The problem is, the inefficiencies that lead to outages, broken systems, and other issues are often invisible, slowly building over time. There aren’t any problems until there are far too many happening all at once.

An effective asset management system empowers facility management teams to adopt a proactive mindset by providing access to asset performance data that allows them to make informed decisions and stay focused on the big picture.

Why Retail Facilities Management Software is Essential for Your Business

Preventative maintenance through asset management software isn’t just good business practice — it’s crucial for retailers to stay ahead of the competition and provide exceptional customer experiences.

Customer Loyalty

Customers expect a seamless shopping experience, and any inconvenience caused by malfunctioning equipment or facilities can leave a lasting impression. Asset management helps retailers prevent any breakdowns that may disrupt the customer experience, making it far more likely that they’ll keep coming back. In addition, asset management software leverages technology so that retailers can track customer feedback and complaints, enabling them to proactively address any issues and improve customer satisfaction over time.

Total Cost of Ownership

Asset management software can also help retailers reduce the total cost of ownership (TCO) by minimizing equipment downtime and extending their assets’ lifespan, avoiding expensive repairs and replacements by keeping things in good working order. This helps retailers schedule preventive maintenance to address issues before they compound over time, saving significant amounts of money in the long run.

Capital Planning

Capital planning is a critical component of retail operations, as retail leaders need to ensure that they have enough funds to maintain, replace, and upgrade their assets. Insights into the condition of their assets are critical in helping retailers allocate capital budgets more effectively and reduce the risk of unexpected expenses. In addition, asset management software gives retailers the ability to track asset lifecycles and predict when assets will need to be replaced, enabling them to more precisely plan for future capital expenditures.

Team Performance

By automating asset management processes, retailers can reduce the workload of their facilities teams and free up their time to focus on other tasks. Asset management software also provides real-time data on the condition of assets, enabling facilities teams to identify and address issues more quickly. In turn, this can improve team performance and enable retailers to provide a higher level of service to their customers.

Top Retail Facilities Management Software Features to Look for
When it comes to retail facilities management software, there are several key features that retailers should look for.

  • Preventative maintenance scheduling
    Preventive maintenance scheduling enables retailers to plan maintenance far in advance to prevent breakdowns and ensure they are always in good working order. This can help retailers reduce the cost of ownership of their assets in the long run

  • Asset tracking
    This allows retailers to track the condition and location of their assets in real-time, providing greater visibility and control over their operations and improving the overall performance of their facilities management program.

  • Provider optimization  
    This gives retailers the ability to track how service providers are performing and ensure that they’re meeting their service level agreements. This can help retailers identify top-performers and reduce the risk of unexpected downtime or service interruptions.

Ultimately, retail facilities management software should be comprehensive, yet flexible, customizable, and designed specifically for the unique needs of the retail industry. By investing in the right software and prioritizing effective asset management, retailers can reduce costs, improve customer satisfaction, and support long-term growth.

Want to learn more about how asset management can help you stay ahead of the game? Check out our Asset Management ebooks now.

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