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It’s Almost Scary – NewsChannel, October 2015

Modified on

November 2, 2022



Employee Spotlight 

So Much In Common, It’s Almost Scary
(Halloween edition!)

As we recognize our SC Client Services Managers who have so much in common, we can’t help but think: is this some Halloween prank? AJ Steele and Lori Hazelton have been ServiceChannel colleagues for five and half years each. Both started on the same day, different coasts of the U.S. and have since grown to become great working partners and close friends. Before becoming Client Services Managers, both were AE’s for four and half years and in that time gained knowledge of all ServiceChannel products.

Lori and AJ are leaders in their department as they guide the AE group to keep all clients up to date with industry best practices as well as all new ServiceChannel product development. Thanks to their vast experience in customer products, both are able to quickly come up with ideal solutions for customer projects or issues that may arise.

When asked what satisfies them most about helping customers, they both unanimously agree: “We have built fantastic relationships with our clients, so being able to support their needs and partnering with them to support their program is very fulfilling.”

As at last we can find some differences between these two. Lori has been married for over 22 years and has a busy life with two active teenagers who play soccer 2 to 3 times a week. She also enjoys her second home in Lake Tahoe. Prior to joining ServceChannel, AJ worked on the client side, where she worked with ServiceChannel for two years. AJ keeps busy with weekend getaways to visit friends and family. Oh, and Lori wants M&M’s in her Halloween basket, while AJ is a nut for Reeses Peanut Butter Cups.

ServiceChannel Crosses the Atlantic

ServiceChannel Hosted NextGen 2015 UK at PRSM International Retail Exchange
ServiceChannel hosted the United Kingdom version of its User Group meeting series, called NextGen 2015, as part of its corporate sponsorship and activities at PRSM International Retail Exchange in London.  The meeting included technical training & demonstrations and a special guest speaker presentation on The Relevance of ServiceChannel’s FM Solution specifically within the retail environment.  In attendance were Apple, Gap, Sodexo, DFC Global, Speedy Inc, Luxottica and our local contractors. Read more for additional information about the NextGen User Group.


Interactive courses led by expert instructors on ServceChannel products. These courses are perfect for when you need a refresher, when you have a new employee onboarding, or when you want to learn best practices to get the most out of our products. Each course lists the skill level necessary (from Beginner to Advanced) and the target audience, so you can mix and match courses based on your needs.

Available Courses
Oct 13 – NEW!!! The Power of Analytics
Oct 7, 21 – Dashboard 101: How to Use the Service Request Dashboard
Oct 13, 27 – Service Automation Reports and QuickView
Oct 14, 28 – A Day in the Life of a Facility Manager: WO Creation & Mgmt
Oct 1, 15, 29 – PMs (Preventive Maintenance) Module: An Overview
Oct 8, 22 – RFPs, Proposals, and QuickView
Oct 6, 20 – Invoicing and Invoice Reports


Featured Product

New Actionable Home Page
We will have a new home page which will make it even more evident when an issue requires your attention. This new home page will show you a number of WOs and Proposals requiring intervention, as well as the ability to drill down and take immediate action in reducing the time to completion. This page will replace the current Track WO/PO page.
Automatically Dispatch WOs to the Next Ranked Provider
You will be able to have specific WOs (by trade) automatically re-assigned to the next ranked provider when a WO is rejected.


Calendar: Upcoming Events

Oct 11-14 – NACS Show
Oct 18-21 – Mechanical Contractors Association of America (MSCA) Conference
Oct 27 – PRSM Canadian Conference


Tip Of The Month

Did you know that we have a GPS Check in/out app available for iOS and Android? The app is used by your contractors in lieu of the legacy IVR phone system to check in/out of service requests and track time spent onsite.

To enable this function for your contractors, please contact your ServiceChannel account representative.

For You, About You

We hope you find NewsChannel informative and entertaining. If you have anything you’d like to share with us, please let us know.

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