This report identifies the big and surprisingly simple reasons that consumers aren’t returning to some brick-and-mortar stores, lays bare the financial and reputational consequences, and provides guidance on what retailers should be focusing on in the brick-and-mortar experience.
Are you ready to lower repair costs at your Comcast stores?
This is your one stop shop for everything you need to access your facilities management program for your Comcast retail locations.
- Field Experience Video Training (6 minutes)
- Provider Experience Video Training (6 minutes)
- Financial & Budgeting Controls Video Training (6 minutes)
Stop guessing which service provider will best serve your retail locations at a low cost. Speed, quality, and cost are how the service providers caring for each of your locations should be evaluated. But who has that data? ServiceChannel has that data. The single biggest determinant of repair cost is how long it takes to complete the repair. ServiceChannel platform data shows that often the lowest hourly rate equals the biggest invoice. We invite you to talk to ServiceChannel about how using performance and job cost data to select service providers leads to a lower-cost facilities program while improving repair outcomes.
Convenience Store Refrigeration Provider Cost Analysis
|Metro||Provider||Median Invoice||Labor Rate|
|Baltimore, MD||Provider A||$490||$100|
|San Francisco, CA||Provider A||$203||$138|
Selecting your service providers based on their median invoice and other performance data can lead to big savings. For example in the sample of real data we pulled in Baltimore, if a store chain hired Provider D instead of Provider B there would be $687,000 in savings over 1000 work orders. Similarly in San Francisco, if they hired Provider A instead of Provider D there would be $540,000 in savings over 1000 work orders.
The easy way to achieve peak performance at lower cost.
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ServiceChannel Improves FM Operations at National Retail Stores through More Transparency and Improved Communications.
With Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group
This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.
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