Provider Optimization

Get the best performance from all your providers, without a doubt.

Choose providers based on data, not guesswork.

With a 70,000-strong provider network and more than 4 billion performance data points collected per year, ServiceChannel Scout puts our rich data and deep insights to work for you. We’ll help you find the best providers at optimal cost for whatever job your business needs, anywhere.

quotation mark
“With ServiceChannel we now have data-driven information to help decide which providers to work with — and how much we should pay.”
quotation mark

Optimize performance. Optimize your network. Optimize cost.

Your provider network is a critical part of delivering a great customer experience in all your locations. We offer three ways to help you get the most out of it:

  1. Assess. We show you the data so that you can see how your vendors stack up, and you can easily replace under-performing providers with proven top-performers. 
  2. Recommend. We can source and vet providers based on what matters most to you. Whether it’s cost, on-time arrival, time to resolution, or another requirement, we’ll find and recommend the best providers for the job.  
  3. Monitor. After onboarding your new providers, we ensure continued success by monitoring for declining metrics and coaching to help deliver better and faster responses going forward. 

This adds up to better relationships with your providers, with discussions based on actual performance data. Get the best work delivered fast, at the best cost. 

Manage internal and external providers on a single platform.

We know managing your portfolio of repair and maintenance work at every location can be complicated. With multiple types of providers assigned to different regions and trades, it can be hard to optimize all your resources. We’ll help you make sense of it all. 

No matter what types of providers you use – whether it’s in-house technicians, self-performers, or brokers – you can track them all on a single platform and get all the details on their performance. You’ll know exactly which type performs the best for each job and location, so you can optimize your provider mix and invest resources where you need them most.