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Provider Insights

How do you know you’re working with the best providers?

ServiceChannel’s data lets you see service providers in a whole new light.

  • Service Providers

    The largest network of providers in the industry across all trades.

  • Locations

    We’re with vendors wherever they go, including retail, grocery, convenience, restaurant, and financial institutions.

  • Work Orders

    From HVAC repairs to cleaning (even windows) we’ve processed them all.

  • Data Points

    On provider performance in the last 12 months.

Don’t guess,
really know.

ServiceChannel knows finding reliable providers is crucial, now more than ever. So, we’ve turned the richest provider performance data into the deepest insights available, and we’re sharing it all with you.

Not only can you get to know your providers in ways you never knew you could, but you can also see how they stack up against an aggregate of industry performance. So you’ll know if providers are best in class — or if you should replace ASAP.

Get a free assessment

 

We’ve got the numbers.

When we say deep insights we mean it. ServiceChannel gives you a level of detail you could never get before. Pick an industry and hover over a location to see a sample of metrics from across the country!

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

  • Location

    Illinois

  • Resolution time (worst 25%)

    15 days (emergency)

  • Resolution time (best 25%)

    8 days (emergency)

  • Avg Invoice

    $585

  • Top trade by volume

    Janitorial

  • Top trade by speed

    Janitorial

Want to see even more details for your industry?

Get More

Does better service always cost more?

Choose a performance metric and explore the data, then decide for yourself. Each dot represents a real provider. See why choosing a provider by cost alone just might not be the best way to go.

scatterplot of first time completion percentages mapped over average invoice in dollars
kitchen equipment reliability by brand compared over repairs per asset
Trades with largest changes in work order volume compared between janitorial and snow removal from 2019 to 2020

Want great quality AND great cost?

I want both

Not all providers (or regions) are created equal.

Provider performance can vary drastically, and can even depend on where you are. Hover over each dot to see a sample of the varying KPI benchmarks captured from millions of work orders in the ServiceChannel platform, or go deeper to see them at a state or county level.

Curious where your providers fall?

Free Assessment

Slow and Steady doesn’t win this race

Top performers may charge a higher hourly rate, but they generally work faster. Slow work from a cheaper provider can end up costing you a lot more, cause more downtime, and result in not-so-great customer experiences.

Want to meet your local top performers?

Introduce Me

Ready to work with our Top Service Providers?

Don’t lose another minute to poor performance. Build your provider network on the industry’s most comprehensive vendor data.

No matter what metric you care about most, our experts will suggest providers matched to your specific business needs.