Put your work orders on autopilot, so you have the time to focus on strategic priorities.
If you’re managing multiple facilities and a network of third-party service providers, it can be easy to feel overwhelmed. But no matter how many locations, trades, technicians, contractors, or assets you have, we can help you keep your head above water by automating the process of getting work done at scale.
In a hurry? Automatically dispatch emergencies to the top-ranked provider. Willing to wait for lower cost? Try out interactive troubleshooting, or route for approvals to the right people.
Block expensive work until proposals are approved, stop invoices until the work is completed, and validate invoices for the right rates and hours.
With all internal and external work orders in one app, your staff knows when providers will arrive, and providers see issue and asset details to get the work done quickly.
In facilities, you’re always fighting fires. (Sometimes literally.) ServiceChannel takes care of the repetitive tasks so you can focus on the burning issues.
Automate your processes for approvals and landlord responsibilities. Get decision support and advice from machine learning. See all your locations on an intuitive map, and protect against impending storms with just a few clicks.
With the ServiceChannel App, you’re never more than a tap away from your source of truth. On-site or on-the-road, it’s easy to keep everything humming.
Corporate teams, location staff, and providers can do everything from submitting work orders to approving invoices. Your operations team gets guided help for troubleshooting right in the app, so they can quickly fix small issues and accurately identify real emergencies.
Get visibility into provider performance every step of the way. Know when vendors arrive onsite and how long they worked when they use the ServiceChannel Provider App.
Use checklists to define the scope of work, collect information from technicians, and validate completion of important steps.
The best brands just keep getting better. Trace your operational performance issues back to the root cause with ServiceChannel data.
Know whether asset downtime was caused by missing maintenance or operators misusing equipment, and then take action so it doesn’t happen again.
ServiceChannel isn’t just for the Facilities team. When you track all the work done on your buildings in one system across departments, you can partner for better results at lower cost.
Other departments like Construction, Merchandising, Loss Prevention, Risk Management, and IT are getting work done faster with ServiceChannel, too.
An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation.
ServiceChannel
Work order software is used to manage the planning, purchasing, tracking, and invoicing of maintenance and repair services. With the right work order software, you can automate workflows, minimize downtime, and keep facilities ready for your customers, leading to increased sales and reduced costs.
Also known as a work order management system, it centralizes all the work done on a company’s facilities and assets in a single source of truth, and it streamlines communications between location staff, external service providers, internal technicians, and corporate staff.
Work order management is one of the core functions of facilities management software, also known as a computerized maintenance management system (CMMS) or an enterprise asset management (EAM) system.
Work order software is popular for its ability to improve facilities performance and simplify the process of getting work done.
Work order software is used by employees ranging from store associates to the VP of Facilities, as well as by third party contractors.
Work order software is included in all ServiceChannel Platform subscriptions, which are priced per location. Contact us for a customized quote. We’ll recommend the right package for you, with a tailored mix of software and services to fit your needs.
We’ll get you ramped up and realizing value quickly. With the hands-on support of our expert team, including dedicated implementation and customer success managers, clients usually go live with ServiceChannel in 30 to 90 days.
If you have existing work order or asset software, we can help import your historical data into ServiceChannel.
If you don’t have enough staff to use work order software, then ServiceChannel Managed can help to administer the platform software and oversee work orders and providers on your behalf.
To learn more about the implementation process, please schedule a consultation.
Tell us about your challenges with work orders and we’ll help you put your workflows on autopilot.
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