Put your work orders on autopilot, so you have the time to focus on strategic priorities.
Proactively address issues before they become delays, escalations, or disruptions to your customer experience with always-on AI that continually checks for schedule risks and recommends urgent actions.
Validate invoices so you don’t overpay for labor rates, hours, and materials, and use AI to avoid the dispatch errors and repeat visits that drive inflated costs.
With all internal and external work orders in one app, your staff knows when providers will arrive, and providers see issue and asset details to get the work done quickly.
Make it easy for your operations team to request service with AI, while capturing accurate information upfront to dispatch the right provider the first time.
Then let AI identify stalled work orders and schedule risks that are easy for humans to miss, before it creates tasks for teammates or providers to unblock them.
Free your team to focus on decision-making and growth with AI that automates repetitive tasks and resolves issues before they escalate.
Keep work moving forward by executing prioritized actions with one click — or let ServiceChannel AI take care of it automatically. And get up to speed in seconds with instant AI summaries, rather than reading through long activity logs.
You’re never more than a tap away from your source of truth, with powerful AI tools at your fingertips. On-site or on-the-road, it’s easy to keep everything humming.
Corporate teams and location staff can do everything from submitting work orders to approving invoices. Guided troubleshooting helps your operations team quickly fix small issues and accurately identify real emergencies.
Learn about the ServiceChannel App
With the ServiceChannel App, you’re never more than a tap away from your source of truth. On-site or on-the-road, it’s easy to keep everything humming.
Corporate teams, location staff, and providers can do everything from submitting work orders to approving invoices. Your operations team gets guided help for troubleshooting right in the app, so they can quickly fix small issues and accurately identify real emergencies.
Get visibility into provider performance every step of the way, and get better service with AI guidance that helps keep work orders clear, updated, and on schedule.
Know when vendors arrive onsite and how long they worked when they use the ServiceChannel Provider App. Then alert providers about urgent actions needed before they escalate into delays.
Get visibility into provider performance every step of the way. Know when vendors arrive onsite and how long they worked when they use the ServiceChannel Provider App.
Use checklists to define the scope of work, collect information from technicians, and validate completion of important steps.
Make better decisions and act fast with embedded AI insights based on data from 300 million work orders — only on ServiceChannel.
Ask questions in your own words and get instant answers — no waiting for an analyst or digging through dashboards to find the right report.
The best brands just keep getting better. Trace your operational performance issues back to the root cause with ServiceChannel data.
Know whether asset downtime was caused by missing maintenance or operators misusing equipment, and then take action so it doesn’t happen again.
ServiceChannel isn’t just for the Facilities team. When you track all the work done on your buildings in one system across departments, you can partner for better results at lower cost.
Other departments like Construction, Merchandising, Loss Prevention, Risk Management, and IT are getting work done faster with ServiceChannel, too.
ServiceChannel isn’t just for the Facilities team. When you track all the work done on your buildings in one system across departments, you can partner for better results at lower cost.
Other departments like Construction, Merchandising, Loss Prevention, Risk Management, and IT are getting work done faster with ServiceChannel, too.
An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation.
ServiceChannel
Work order software is used to manage the planning, purchasing, tracking, and invoicing of maintenance and repair services. With the right work order software, you can automate workflows, minimize downtime, and keep facilities ready for your customers, leading to increased sales and reduced costs.
Also known as a work order management system, it centralizes all the work done on a company’s facilities and assets in a single source of truth, and it streamlines communications between location staff, external service providers, internal technicians, and corporate staff.
Work order management is one of the core functions of facilities management software, also known as a computerized maintenance management system (CMMS) or an enterprise asset management (EAM) system.
Work order software is popular for its ability to improve facilities performance and simplify the process of getting work done.
Work order software is used by employees ranging from store associates to the VP of Facilities, as well as by third party contractors.
Work order software is included in all ServiceChannel Platform subscriptions, which are priced per location. Contact us for a customized quote. We’ll recommend the right package for you, with a tailored mix of software and services to fit your needs.
We’ll get you ramped up and realizing value quickly. With the hands-on support of our expert team, including dedicated implementation and customer success managers, clients usually go live with ServiceChannel in 30 to 90 days.
If you have existing work order or asset software, we can help import your historical data into ServiceChannel.
To learn more about the implementation process, please schedule a consultation.
Tell us about your challenges with work orders and we’ll help you put your workflows on autopilot.
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