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Measure vendor performance in a transparent dashboard that’s shared with every provider.

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Improve your provider performance and cost

Contractor Scorecard tracks objective data on every provider, so you’re able to measure their performance and costs, hold them accountable for delivery, and drive continuous improvement over time.

Because providers see the same scorecard as you do, you can have more productive negotiations and build a stronger partnership

  • Measure provider performance

    Build strategic relationships with your providers, with visibility into what they’re doing well and feedback on how they can keep improving.

  • Keep an eye on trends

    Get a complete view of provider performance over time, from a high-level view of your network down to each individual provider.

  • See how your providers stack up

    Benchmark your providers against the best providers on ServiceChannel to find opportunities to improve on cost and performance.

Highlights

  • Measure the speed, quality and cost of your providers
  • Monitor metrics for both repair and maintenance work
  • Identify weak spots in your network for improvement
  • Benchmark your providers against the best available in the market
  • Your provider sees the same metrics as you do

See how Contractor Scorecard works for providers

dyne-video
The kind of objective statistics that ServiceChannel provides is worth its weight in gold

Nick Sestito Partner, T&J Electric

Check out the full story

Features

Contractor Scorecard makes it easy to track provider performance and find ways to continually improve results. By giving providers the same visibility into their performance, you can have more productive negotiations, create a stronger partnership, and improve service outcomes. 

The Network Summary tab shows how your network compares to all providers on the ServiceChannel Platform

Network Summary

Evaluate the strength of your provider network with data-driven insights.

  • Use the Network Summary tab to see how your provider network compares to all the providers on ServiceChannel based on Speed, Quality, Engagement, and Price Scores
  • Dive into each score to see how providers measure on the underlying KPIs

Check on performance trends over time on repair work orders

  • See each score and trendline over time across Speed, Quality, Engagement and Price KPIs
  • You can also see the related work orders by clicking on a single point in time
The Repair KPI Trends dashboard shows how a performance score and its contributing KPIs are trending over time. 

Gauge the efficiency of maintenance efforts with Maintenance KPIs

  • Monitor performance on maintenance work orders, as well as KPI trends over the past year and per location
  • Maintenance KPIs include Check-In Compliance, Schedule Date Entry Confirmation and Scheduled Work Orders Completed

Benchmarking

See how your providers stack up against thousands of providers

  • Get a quick snapshot of their performance on ServiceChannel across four tiers: top, average, below average, and bottom
  • Drill into every metric that comprises Speed, Quality, Engagement and Price scores
  • See a list of providers and their scores, with filters for trade, work order priority, location, and date range

Network Comparison

Network Comparison lets you compare contractor performance across your entire network—by state, region, trade, and location note

  • Identify performance trends across different geographic and trade segments
  • Pinpoint high-performing regions or trades and areas needing improvement
  • Prepare for business reviews with data-driven insights

What your provider sees

Providers can see their speed, quality, engagement and price scores over time

  • They can also see breakdowns by score in the tabs above
  • With this information at their fingertips, they can identify areas for improvement
  • Providers can benchmark against their peers on ServiceChannel by geography and trade

FAQs

Frequently Asked Questions about Contractor Scorecard

Can’t find an answer to your question? Get in touch.

How do the provider scores work?

ServiceChannel evaluates provider performance across four key dimensions of service with Speed, Quality, Price, and Engagement Scores. Each score is calculated from a weighted set of KPI inputs. Remember that a score of 100 would be perfect service, which is impossible in the real world. In reality, a Speed Score of 68 or higher puts a provider in the top 25% of all vendors.

For easy insight, the Benchmarking tab in Contractor Scorecard shows how your providers fall into one of four performance tiers for each score: Top, Average, Below Average, and Bottom. You can select one or more filters for trade, geographic location, industry, and priority to focus your benchmarking on just the providers matching those criteria.

Can I see benchmarked performance scores for providers that are not in my network?

Only scores for your current providers are shown in Contractor Scorecard, including benchmarking. To benchmark new providers, use Provider Search to compare their overall scores, KPIs, and rankings for your specific criteria.

Introducing

Provider Search

Evaluate providers across quality, speed, engagement, and cost with objective performance data available only on ServiceChannel.

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Want to get more from your providers?

Tell us about your challenges with provider performance and costs, and we’ll help you build a strategy to achieve your goals.

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