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Provider Search

Find proven providers to upgrade performance and reduce cost

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Upgrade your network for maximum performance

Provider Search makes it easy to search for providers based on trade, location, and performance, delivering results that are relevant to you. Whether you are filling coverage gaps, opening new locations, or replacing existing providers, you’ll spend less time looking — and more time building relationships with the best providers on ServiceChannel.

  • Find qualified providers faster

    Search results are ranked by speed and quality metrics so the top performers will always show up first.

  • Get an in-depth view on providers

    See confirmed industry, trade, and regional coverage based on actual historical work as well as licenses and certifications.

  • Invite and onboard vendors with ease

    With the tap of a button, invite new vendors into your network so you can quickly start working with them.

Highlights

  • Search by trade or specialty to meet your specific needs
  • Find providers with proven experience in your industry and region
  • See how much you could save and improve performance by upgrading providers by trade
  • Gain confidence and peace of mind with verified business information
  • Invite providers to join your network with the click of a button

See how Provider Search works for DYNE Hospitality Group

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If we weren’t using Provider Search, we’d be flipping through the Yellow Pages.

Michael Anderson Facilities Manager, DYNE Hospitality Group

Check out the full story

Features

Provider Search makes it easy to search for providers based on trade, location, and performance, delivering results that are relevant to you.

An advanced algorithm ensures that you see the top results

See the most relevant results first

  • Search results are driven by benchmarked data of top performers, location and trade
  • Sort and filter results by what matters most to you
  • Drill down into KPIs that inform Speed, Quality, Price and Engagement scores for a deeper assessment of their track record
  • Price scores allow you to compare typical invoice amounts between providers

Provider profiles

Get an in-depth view of any provider

  • See verified service coverage, as well as claimed coverage
  • View up to 3 years of historic work order data, by trade
  • Compare up to 5 providers to see who best fits your needs
  • See the provider’s location, contact information, and certifications
  • Drill into more detail on the 28 KPIs that comprise provider scores
See performance scores and the KPIs that drive them
 See Network Opportunities recommendations directly in Provider Search

Network opportunities

See how much you could save and improve service by switching to proven, higher-quality providers

  • Continually monitor the health of your network to ensure there are no weak spots, with monthly updates
  • Have ServiceChannel identify alternative providers based on your input
  • Effortless invite process integrated into your workflow

Build your network

Easily invite and communicate with providers

  • Message providers with questions or new business inquiries
  • After providers accept your invitation, you can track and manage their onboarding progress in ServiceChannel, including collecting compliance documents, completing their rate card, and running a pilot test
Invite providers to be part of your network

See how Provider Search works for T & J Electrical Associates

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The kind of objective third-party statistics that ServiceChannel gives potential clients on us is worth its weight in gold.

Nick Sestito Managing Partner at T & J Electrical Associates

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FAQs

Frequently Asked Questions about Provider Search

Can’t find an answer to your question? Get in touch.

How is Provider Search different from other ways of sourcing vendors?

The ServiceChannel Provider Search is different than other sourcing methods in three key ways:  

  • Objective performance scores. With Provider Search data, you can make confident sourcing decisions, because all providers are scored using the same objective KPIs. You can compare their results and see their actual performance for other clients like you. 
  • Unbiased rankings. Providers cannot pay to be promoted ahead of others. The only way for a provider to be discovered in Provider Search is by delivering services to existing clients on the ServiceChannel Platform. 
  • Direct relationships. ServiceChannel is not a middleman between you and your providers. Providers sourced from Search work for you directly, so you can build long-term, strategic relationships. 

How do you measure provider performance?

Provider performance is evaluated across four key dimensions of service: Speed, Quality, Price, and Engagement Scores. Each score is calculated from a weighted set of KPI inputs and is updated monthly.

The scores and metrics in Provider Search Network Opportunities align directly with those in your Contractor Scorecard.

What is the benefit of working with providers with good performance scores?

Provider scores are the best way to spot opportunities to streamline your operations, get better outcomes for your customer and employee experience, and boost your profitability. Good scores reflect great service by the provider and give you the industry’s best way to identify and retain the right new providers to optimize your network.

How does ServiceChannel ensure that provider search rankings are objective and reliable?


Providers cannot pay to be promoted in Provider Search or in the Service Provider Marketplace. ServiceChannel measures provider performance objectively and reliably based on the unprecedented amount of data collected through the ServiceChannel Platform on millions of work orders from thousands of customer facilities. Based on this data, ServiceChannel offers the only truly objective source of information available to identify, hire, and retain the best providers across trades for your locations.

How do you estimate the potential cost savings from network opportunities?

By comparing the typical invoice prices across providers for the same work, trades, and geography, and combining that with your historical invoice volume, we calculate the potential cost savings you could realize by switching providers. Our analysis shows that the estimates are strong indicators of actual results.

See also

Contractor Scorecard

Evaluate providers across quality, speed, engagement, and cost with objective performance data available only on ServiceChannel.

Learn More

Let’s get started

Want to strengthen your provider network?

Tell us about your challenges with provider performance and costs, and we’ll help you build a strategy to achieve your goals.

Book a Demo