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ServiceChannel Managed

The easy way to achieve peak facilities performance, for wherever you need more help.

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ServiceChannel Managed
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Top performance at a lower cost is finally within reach

You don’t have to hire a full team to operate a top-tier facilities program. ServiceChannel Managed services help you achieve your goals faster with support from our expert team.  

We work with you to build a data-driven program that gets the most from your assets and providers. Our team handles the day-to-day so you can focus on your customers and growing your business.

  • Leave the hard work to ServiceChannel

    • Our team is ready 24/7, so those late-night emergencies don’t disrupt your night’s sleep.
    • We keep things running, so your customers and employees get a better experience — and you get peace of mind.

  • Grow and adapt without limits

    • Open new locations and expand your offerings without having to add more headcount.
    • We source, onboard, manage, and analyze your provider network so you’re always covered, even as you grow into new markets.

  • Control costs without cutting corners

    • We help you reduce spend by cutting waste, sourcing top providers, and avoiding unnecessary headcount.
    • You get up to 30% lower invoice costs, 80% faster service, and 40% higher quality in key trades.

See how it works in 2 minutes

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We use ServiceChannel Managed so we can focus on our aggressive expansion goals. Otherwise, would have to hire three more people.

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Your program, our responsibilities

We take the complexity out of facilities management by keeping your locations running, reducing your operational burden, and freeing your team to focus on what matters most.

  • Call Center

    We answer calls from your team 24/7 to triage issues and create work orders. Plus, we call providers for emergency dispatch and keep your team informed with updates.

  • Work Order Management

    We manage every step of your work orders so they get done on time and you don’t overpay, while coordinating with your Operations team and your providers so everyone is aligned.

  • Platform Administration

    We take care of all system setup and configuration, so your facilities program runs smoothly and your data is accurate for proactive decision-making.

  • Provider Optimization

    We design an optimal provider network for your business by analyzing existing vendors, upgrading weak links with proven top performers, and continuously improving over time.

  • Provider Management

    We manage your provider relationships from onboarding through business reviews to ensure their services meet your cost, performance, and compliance expectations.

  • Competitive Sourcing

    We source top providers at the best price for your planned maintenance and capital project work through RFP, so you can preserve your customer experience and reduce downtime.

  • EasyPay

    We consolidate all your provider invoices so you can make one easy payment, reducing the burden on your AP team while giving providers their choice of payment methods.

  • Program Management

    We oversee your program strategy with our facilities experts, including budgeting, deferrals, invoicing, and accruals, so you get the most impact out of your facilities investment.

The industry’s richest data

  • Providers

  • Work orders

  • Annual spend

The power behind your program

You are backed by a full team of facilities professionals to guide your operations and keep your locations running smoothly. With the support of these industry experts, you get a best-in-class facilities program without trying to hire all the talent yourself.


Program Managers

Program Manager

Program Managers

Responsible for guiding your strategy, managing your budget, and ensuring your successful outcomes.

Facility Coordinators

Facility Coordinator

Facility Coordinators

Handles exceptions, approvals, and escalations, so your Operations team can avoid the drama.

Work Order Operations

Work Order Operations

Work Order Operations

Available 24/7/365 to expedite jobs, follow up with providers, and keep everyone in the loop.


Trade Specialists

Trade Specialist

Trade Specialists

Provides expert technical guidance on costly decisions like proposals to make sure the scope and pricing are on point.

Provider Optimization

Provider Optimization

Provider Optimization

Designs and onboards your network with the best providers available to ensure deep, reliable coverage across every trade and location.

Provider Development

Provider Development

Provider Development

Oversees provider performance, compliance, and accountability, so your network is always ready to deliver.


Strategic Sourcing

Strategic Sourcing

Strategic Sourcing

Runs competitive RFPs to source the best providers for your planned maintenance and capital project work.


Data Analytics

Data Analytics

Data Analytics

Analyzes and benchmarks the performance and costs of your program to identify improvement opportunities for review with your team.

See how top providers grow with ServiceChannel Managed 

 
Having that opportunity to reach the clients that we want to get in front of, it’s been able to grow our business about 50%.

Jordana Gennaro Co-Owner, Gennaro Plumbing

Check out the full story

Insights for facilities excellence

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Partner with our experts today

Tell us about your challenges and we’ll help you craft the right solution so you can you hit your goals.

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FAQ

Frequently Asked Questions about ServiceChannel Managed

Can’t find an answer to your question? Get in touch.

What is ServiceChannel Managed?

ServiceChannel Managed is a suite of facilities management services that support you with the outsourcing of your day-to-day facilities operations, provider sourcing, and network management. 

If you’re understaffed or want to keep overhead low, then our Managed team can take on your workload, so you can expand your facilities footprint without scaling your headcount as you grow. With up to 80% faster service delivery and 30% lower costs, ServiceChannel Managed ensures you get the best value and performance, freeing you to focus on your core business. 

As your needs evolve, our services scale with you. And as you open new locations, we recruit top-notch service providers known for their reliability and cost savings.  

From handing escalations to reporting on budgets, we do all the hard work to keep your doors open. And our team is on call 24/7, so your emergencies get an immediate response, and so you can sleep at night. 

How is ServiceChannel Managed different than traditional facilities outsourcing?

We built ServiceChannel Managed because we heard from many clients that they were dissatisfied with the performance and cost of conventional facilities outsourcing models, like integrated facilities management (IFM) or national brokers. 

Outsourcing is meant to make life easier: one invoice, one single point of contact, and one place to manage repairs and maintenance. The promise is simplified operations for businesses that don’t want to hire full in-house facilities teams. 

But in practice, the reality of traditional outsourcing often falls short of this promise. The result? Slower fixes, more expenses, and less control. 

Where traditional outsourcing falls short 

  • More secrets, less trust. Traditional outsourcers bury hidden fees in inflated labor rates and added trip charges, making it impossible for you to see your underlying costs. And by hiding the provider’s identity, you don’t know who’s actually doing the work, either. 
  • Subpar provider performance. Because they profit from labor markup, outsourcers are incentivized to source providers with the cheapest labor rates, whether they’re qualified or not. 
  • Higher costs: With unqualified technicians and lagging technology, jobs take longer than necessary and require more labor hours. Meanwhile, you’re also paying more to the outsourcer for their markup. 
  • Vendor lock-in: Traditional outsourcers control your data and your provider network, making it difficult for you take trades in-house or switch without disruption. 

We designed ServiceChannel Managed to overcome all these shortcomings. Here are six key ways that ServiceChannel Managed differs from traditional FM outsourcing. 

How ServiceChannel Managed is different

  • Unmatched transparency. With ServiceChannel Managed, you always know exactly what you’re paying for, with no hidden fees or mystery markups. Provider invoices and Managed service fees are broken out separately, so you can see where your money goes. By exposing the true costs of labor and materials, we earn your trust and help you make informed decisions. 
  • Top-performing providers, lower costs. Because we process over 28 million work orders a year, we have real performance data on thousands of providers across every trade. That means we can match you with vendors that are both high-quality and cost-effective — saving you up to 30% on provider invoices compared to traditional outsourcing. 
  • Aligned incentives. We don’t profit from higher labor hours or extra trips. We offer a fixed fee pricing option, so you can be sure we’re motivated to deliver quick, reliable fixes at the most efficient cost. 
  • You own your network. Unlike traditional IFMs, we’ll never block you from bringing your own providers or keeping the providers we sourced. We’ll optimize your network by combining our Marketplace providers with any established vendor relationships you bring. Because it’s all powered by the ServiceChannel Platform, you own the data, providers, and processes. 
  • Single source of truth. With the ServiceChannel Platform, you can centralize all your work orders, invoices, and asset histories for all your trades and locations. This means you can see all your facilities spend and performance in one place — whether it’s all managed by ServiceChannel or you self-manage some of it. 
  • Flexibility to evolve. Maybe you want to outsource now, but you aspire to build an in-house team down the road. With ServiceChannel, that’s easy. Gradually shift some trades over to your own staff while consistently tracking everything on our Platform. We’ll keep supporting you as your business changes over time. 

Whether you’re rapidly opening new locations or rightsizing your existing portfolio, ServiceChannel Managed delivers on the promise of outsourcing, while empowering you to move faster, spend smarter, and maintain the standards your customers expect. 

What trades can you manage? 

ServiceChannel Managed supports over 50 commercial service trades, with flexible options depending on the trade and your needs. For most core trades, we can fully manage your workflows and providers. For specialty trades, we manage the workflows while you maintain provider relationships. And for select trades, we can also competitively source and manage planned maintenance and capital project work through RFP. 

Fully managed trades include: 
HVAC, Electrical, Plumbing, General Repairs, Lighting, Doors, Refrigeration, Roofing, Pest Control, Floorcare, and more. 

Specialty trades include: 
Medical Devices, Fuel Dispensing, Auto Service Equipment, Proprietary Food Service Equipment, and others for specialized equipment. 

Competitive sourcing is available for: 
Backflow, Grease Trap, Fire Life Safety, Frozen Beverage Equipment, Landscaping, Snow Plowing, and similar trades. 

You can continue working with your preferred providers in any trade, and we will help manage the workflows, monitor performance, and support accountability.  

Not sure if we support your specific trade? Reach out to our team and we’ll confirm what’s possible. 

How does pricing work for ServiceChannel Managed? 

How does pricing work for ServiceChannel Managed? 
ServiceChannel Managed is priced transparently, with no hidden markups or bundled provider costs. 

Pricing for ServiceChannel Managed is based on: 

  • The scope of work you select from our suite of Managed services: Call Center, Work Order Management, Platform Administration, Provider Optimization, Provider Management, Competitive Sourcing, EasyPay, and Program Management 
  • The volume of services we manage for your business 

Here is how it works: 

  • You receive invoices from your providers in the ServiceChannel Platform, so you know exactly what you’re paying. 
  • You receive a separate invoice from ServiceChannel for your Managed services and Platform subscription.

This model gives you full visibility into spend, flexibility to choose your level of support, and the ability to scale your program as your business grows. 

How can I get started with ServiceChannel Managed? 

Our experts will work with you to get your program launched as quickly as possible. You can get started with on-demand work orders in as short as 90 days and planned maintenance programs in 120 days.  

We are currently experiencing high demand from new clients, so we are scheduling program launch dates on a first-come first-serve basis. The first step is to schedule a consultation and demo.