ServiceChannel Managed

We created ServiceChannel Managed because we heard from many clients that they were dissatisfied with the performance and cost of conventional facilities outsourcing models. 

Here are 5 key ways that ServiceChannel Managed differs from your typical FM outsourcer:

• Increased transparency. Conventional pricing can be a black box. ServiceChannel Managed has no hidden markup – you get the original invoices from your providers, and our fees are kept separate.
• Better performing providers. With over 70,000 options to choose from, we source the top-performing providers from our marketplace based on their actual speed, quality, and cost KPIs.
• Aligned incentives. We don’t cut corners by using providers with the cheapest labor rates. We source the most cost-effective, qualified providers for each job, and we incentivize performance by bringing them new business over time.
• You own your network. Your providers work for you directly, so you can build strategic relationships over time. You can keep your providers even if you leave ServiceChannel.
  
• Single source of truth. Outsourcing can lead to inconsistent and fragmented data. We give you centralized visibility to every dollar spent on work orders and assets in one system of record, whether we manage the trade or you do.

ServiceChannel can manage your workflows for over 50 common commercial service trades.

ServiceChannel Managed supported trades: 

Animal Habitats & Aquariums†, Appliances†, Auto Service Equipment†, Automatic Doors, Awnings & Shades, Backflow*, Balers & Compactors, Bar, Keg, and Beverage Systems†, Car Wash Equipment†, Conveying Systems†, Cosmetic, Salon & Dermatological Equipment†, Dock Equipment, Doors, Electrical, Elevators & Escalators†, EMS Equipment (excluding Monitoring)†, Environmental Waste†, Fire Alarm Systems†, Fire Life Safety Equipment*, Floorcare*, Flooring, Forklift & Pallet Jacks, Frozen Beverage Equipment*, Fuel Dispensing & Monitoring†, Furniture, General Repairs/Handyman, Generators†, Glass & Windows, Grease Trap*, Hot & Cold Beverage Equipment*, Hot & Cold Kitchen Equipment*, HVAC*, Janitorial*, Landscaping*, Lighting, Line Striping, Locks, Medical & Ophthalmological Equipment†, Overhead Doors & Gates, Parking Lot Repairs, Parking Lot Sweeping*, Pest Control*, Plumbing, Proprietary Food Service Equipment†, Refrigeration*, Roofing, Security Alarm Systems†, Signage, Snow Plowing*, Voice & Call Systems†, Window Cleaning* 

* We can source scheduled maintenance services for these trades.

† Clients need to source and manage providers for these specialty trades.

For any trade where ServiceChannel is not managing the workflow, you can still manage the workflow and providers using our platform for visibility.

You can keep using any existing providers that are working well for you. We manage the workflows to free up your team while monitoring performance metrics to hold those providers accountable.

If you have any questions about our trade coverage, please contact us.

The pricing for ServiceChannel Managed is designed to be simple, transparent, and without any of the hidden markups that are common among conventional outsourcers.

You will receive invoices directly from your service providers on the platform, so you can see exactly what you’re paying. Separately, your ServiceChannel Managed invoice will include a software subscription fee based on location count and a managed services fee based on service volume.

Provider sourcing is free for clients. We earn a small sourcing fee from providers when we connect them to new clients. This enables them to grow their business based on their track record, while saving on the sales and marketing costs they usually incur to find clients.

Our experts will work with you to get your program launched as quickly as possible. You can get started with on-demand work orders in as short as 90 days and scheduled maintenance programs in 120 days. 

We are currently experiencing high demand from new clients, so we are scheduling program launch dates on a first-come first-serve basis. The first step is to schedule a consultation and demo.