Just released: ServiceChannel updates to save you time and keep work moving

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ServiceChannel

Modified on

July 22, 2026

With the 2026 summer release, you can now work faster with AI-powered tools, get to the right work order details more easily, and keep work moving.

Highlights

AI-powered workflows

More updates to boost your service and efficiency

AI-powered updates 

See work order status at-a-glance with AI summaries — now in place for all providers!

  • With a single click, you can now quickly see what’s happened, what’s next, and what’s blocking progress.
  • Avoid time-consuming scrolling through pages of work order notes or wasting time in email or phone escalations with your team or customers.
  • First announced in the spring product release with gradual availability, this time-saving feature is now in place for all providers.

Get started
Look for the AI Summary button on both the work order page and any work details page.

See key work order status at a glance with an AI-generated summary.

Identify and create assets faster with AI asset recognition

Now when your client engages you to help with asset management, you can identify, create, and manage assets simply by taking a photo in your ServiceChannel Provider mobile app.

  • No more manual data entry or tag scanning. Just snap a quick photo of the nameplate.
  • The app uses AI image recognition to extract and auto-fill key details like make, model and serial number to save time and reduce typing and errors.
  • It suggests an asset type and matches to existing records, auto-fills the asset fields, and asks you to confirm the values before saving.

Get started
This feature is available when enabled by a customer.

Look for the camera with sparkles icon in your mobile app.

More updates to help you move work forward

Navigate ServiceChannel Provider mobile with an updated interface and improved search

With an updated experience across key provider mobile screens including profile and search, you now have a faster, easier way to navigate common pages.

  • You can now see recent searches, making it easier to return to work orders you’ve already looked up.
  • If you sign in with a user ID and password, you’ll be taken to the work order page, getting to your next step faster.
  • If you sign in with a PIN, you can quickly look up a work order from the updated search screen.
  • Easily access app settings and log out from the profile area.

Get started
There’s no setup required. Just make sure the latest version of the ServiceChannel Provider mobile app is downloaded to your device.

Download for iOS
Download for Android

Quickly return to recently searched work orders.
Easily access app settings, profile details, and log out.

Open work orders requiring a PIN with one click

You can now open a work order with one click, directly from a link in the Service Request email. 

  • When you need to use a PIN, the Service Request email now includes a link that takes you directly to the work order. 
  • No more going back and forth between the email and the app to look up and manually enter the work order tracking number and PIN. 
  • If the link has expired or has been used too many times, you’ll be prompted to log in with your PIN as usual. 

Get started
To use this feature, make sure you have the latest version of the ServiceChannel Provider mobile app. Note Service Request emails sent before July 23, 2026 will not include the new direct link.
Download for iOS
Download for Android

Open the work order directly from the Service Request email, without manually looking up the PIN. 

Get to the job faster with clear location details

Now your customers can include specific work location details to a work order, such as building, floor, room, or other space information. 

  • No more getting lost in large campuses or multi-floor facilities or wasting time hunting for the service location.  
  • Get to the right area fast, without having to search or ask for directions. 

Get started 
There’s nothing you need to do to get started. If your customer enables this feature on your provider account and adds location details, you’ll see that information right in the work order. 

Customers can add specific location details so technicians know exactly where to go.

Get paid faster when you know that required compliance details need to be added

A new Completed: Pending Compliance Details work order status lets you know that a PM work order is missing required compliance information such as a compliance status, attachment, or required dates. 

  • The new status helps your customer ensure they have information needed to maintain required records  
  • It alerts you to add the required information so you can get the completed work order moved forward quickly to approval for invoicing. 

Get started 
When you see a work order in Completed: Pending Compliance Details status, review the required compliance fields and add the missing information. 

A compliance-type PM work order shows the new Completed: Pending Compliance Details status when required compliance details are missing.

Support refrigerant regulations with required leak verification details

To support refrigerant-specific laws and regulations, your customers may need a record of how leaks were verified. For applicable refrigerant work, you may now be prompted to select a leak verification method and acknowledge compliance before closing the work order. 

Get started 
When prompted, select the leak verification method used and check the Compliance Acknowledge box before closing the work order. 

Capture required leak verification details to help customers maintain accurate refrigerant compliance records.

Looking for details on previous releases? Click here