ServiceX: Everything You Need to Know about This Year’s Agenda

ServiceX, our exclusive 3-day conference, is back for another year. We can’t wait for you to join us on September 22nd-24th in Scottsdale, AZ for what is set to be our best learning event yet. 

This year’s show has an amazing lineup of sessions designed with a deep understanding of the high-pressure environment and complexities of managing facilities, a profession in the throes of digital transformation. We’ve put together this year’s agenda with one primary goal in mind: to help businesses run better.

We’re here to enable facility management teams to be more efficient and create time to focus on the customer experience.Topics will dive into everything from managing your workflows and assets to managing the interpersonal relationships you have both within the organization and with your service providers. 

There will be an opportunity to hear from our customers and learn how they have used various ServiceChannel modules to improve internal processes, service provider relationships, and location performance. They have a wealth of experience to share about how the facilities industry can take advantage of ServiceChannel and enhance the customer experience. We are honored and thrilled to have them speak.

Below is the full list of educational sessions that will go on during Monday and Tuesday of the conference:

Monday, September 23, 2019

8:30 – 9:15 AM

Keep Your Cool Using Refrigerant Tracking Manager to Stay Compliant and Save Time

Get best practices that leading brands use to comply with all EPA regulations while saving labor and costs. We’ll show you how to move from manual tracking with multiple software tools, and enable your service providers to provide mobile, accurate refrigerant information to keep your cool.

Be More Productive Everywhere with Field Tech Manager

Learn how to boost the productivity of your internal technicians with best practices for using Field Tech Manager work tracking and new inventory integration. We’ll cover how to use tracking capabilities, and how to stay on top of inventory consumption for every job.

Turn Facilities Into a Bunch of Know-It-Alls with Analytics and Decision Engine

See how our customers are using Analytics to manage vendor performance, limit invoice errors, track budgets, and manage asset spend. And learn how Decision Engine helps you evaluate proposals and invoice approvals, to streamline operations and increase your productivity.

Create and Manage Complex Work Plans in a Snap With ServiceChannel Projects

Get a first look at new ServiceChannel Projects. We’ll show you how you can save time and money by seamlessly planning, budgeting, and executing larger, more complex multi-trade, multi-provider projects all from a single screen.

9:30 – 10:15 AM

Habit Burger Sizzles and You Can Too with 5 Asset Manager Best Practices

Hear how Habit Burger used ServiceChannel Asset Manager to improve their operations and reduce costs, with the lessons they learned along the way. Plus, see a live demo of our newest tools, and get 5 best practices learned from our first 200 deployments.

Get the Information You Need Faster with Work Order Lists and Dashboards

Input from our customers was key to helping us make great improvements to our Work Order Lists and Location Dashboards. We’ll share best practices on how our dramatically easier tools can help you and your location managers free up time and efficiently manage service requests.

Make a Perfect Match Between Providers and Your Processes with the Provider App

Find out how our customers are working with providers to quickly onboard and align them with their business processes. And learn how you can improve accountability and productivity when your providers use the ServiceChannel Provider app.

Gain More Visibility and Control, and Make Payments Painless With Payment Manager

Learn how to improve visibility and control over your payment process, while reducing the time that facilities, finance and service providers spend chasing down payment status. We’ll also show you how Payment Manager can help boost your bottom line with new choices for when and how you pay.

10:30 – 12:00 PM 

Welcome Keynote: The Future of Facilities Management with ServiceChannel Execs and Customers

1:00 – 2:00 PM

Keynote Speaker: Jeff Henderson

2:15 – 3:00 PM

Key Reports Your Business Partners are Craving

Delivering a great customer experience takes coordination across operations, finance, development, and beyond.  Learn how sharing the right ServiceChannel data on work orders, resolutions times, costs and providers can make everyone’s work easier, and spark better collaboration that helps every location create more customer loyalty.

Be Safe in There – How to Reduce Risk & Improve Security 

As a facilities manager, you’re in a unique position to safeguard the customer experience, and your brand.  This session shows you how to take a comprehensive approach to assessing risks at your locations, streamline interactions between location managers and technicians, and create a better customer experience.

4:15 – 5:00 PM

Chart Your Course to a More Strategic Facilities Team

Learn how your fellow facilities leaders are transitioning from mostly reactive work by taking a series of tangible steps to be more proactive, then strategic — and how you can too. We’ll also show you the key metrics you can monitor to measure your progress as you go.

Get Off the Bench, Up Your Game, and Make Your Mark – with Benchmarking 

Find out why benchmarking your performance is a great tool to help you boost efficiency and the customer experience. This session gives you an easy-to-use framework to guide you in comparing data across locations, providers, and peers. And we’ll show you how to gain deeper insights to help transform your processes and your customer experience. 

Tuesday, September 24, 2019

9:00-10:30 AM

General Session Keynote Speaker: Danny Meyer Founder of Shake Shack, CEO Union Square Hospitality Group

10:45 – 11:30 AM 

Provider Relationships: From First Date to…Divorce?

Find out how to dodge the common pitfalls at every stage of a provider relationship. Learn what providers value most. And get the insight you need to determine how best to work with them, like when to push hard on accountability, and when to follow their lead.  

Make the ROI Case to Your VIPs for FM Technology – ASAP

Learn how to use the language of ROI to educate executives and stakeholders in other departments on the value of using technology for facilities management. We’ll cover the three types of ROI, and how your peers used each of them to communicate the benefits of adopting ServiceChannel in their companies.

1:00 – 1:45 PM

Key Reports Your Business Partners are Craving

Delivering a great customer experience takes coordination across operations, finance, development, and beyond.  Learn how sharing the right ServiceChannel data on work orders, resolutions times, costs and providers can make everyone’s work easier, and spark better collaboration that helps every location create more customer loyalty.

Get Off the Bench, Up Your Game, and Make Your Mark – with Benchmarking

Find out why benchmarking your performance is a great tool to help you boost efficiency and the customer experience. This session gives you an easy-to-use framework to guide you in comparing data across locations, providers, and peers. And we’ll show you how to gain deeper insights to help transform your processes and your customer experience. 

Get the Information You Need Faster With Work Order Lists and Dashboards

Input from our customers was key to helping us make great improvements to our Work Order Lists and Location Dashboards. We’ll share best practices on how our dramatically easier tools can help you and your location managers free up time and efficiently manage service requests.

2:00 – 2:45 PM

Make a Perfect Match Between Providers and Your Processes With the Provider App

Find out how our customers are working with providers to quickly onboard and align them with their business processes. And learn how you can improve accountability and productivity when your providers use the ServiceChannel Provider app.

Gain More Visibility and Control, and Make Payments Painless With Payment Manager

Learn how to improve visibility and control over your payment process, while reducing the time that facilities, finance and service providers spend chasing down payment status. We’ll also show you how Payment Manager can help boost your bottom line with new choices for when and how you pay.

Habit Burger Sizzles and You Can Too With 5 Asset Manager Best Practices

Hear how Habit Burger used ServiceChannel Asset Manager to improve their operations and reduce costs, with the lessons they learned along the way. Plus, see a live demo of our newest tools, and get 5 best practices learned from our first 200 deployments.

3:00 – 3:45 PM

Keep Your Cool Using Refrigerant Tracking Manager to Stay Compliant and Save Time

Get best practices that leading brands use to comply with all EPA regulations while saving labor and costs. We’ll show you how to move from manual tracking with multiple software tools, and enable your service providers to provide mobile, accurate refrigerant information to keep your cool.

Turn Facilities Into a Bunch of Know-it-Alls with Analytics and Decision Engine

See how our customers are using Analytics to manage vendor performance, limit invoice errors, track budgets, and manage asset spend. And learn how Decision Engine helps you evaluate proposals and invoice approvals, to streamline operations and increase your productivity.

4:00 – 5:00 PM

Create and Manage Complex Work Plans in a Snap With ServiceChannel Projects

Get a first look at new ServiceChannel Projects. We’ll show you how you can save time and money by seamlessly planning, budgeting, and executing larger, more complex multi-trade, multi-provider projects all from a single screen.

Be More Productive Everywhere With Field Tech Manager

Learn how to boost the productivity of your internal technicians with best practices for using Field Tech Manager work tracking and new inventory integration. We’ll cover how to use tracking capabilities, and how to stay on top of inventory consumption for every job.

Click here to see the full agenda!

Logistics & Event Details

Some important dates and times to mark on your calendars: 

• Where: Scottsdale, AZ — Omni Scottsdale Resort & Spa at Montelucia
• When: September 22 to 24. Onsite registration begins at 3 pm on the first day.
• What: An exclusive 3 days of learning, networking, innovation, sharing, and fun.
• Who: Anyone who is involved in ensuring their business maintains a consistent customer experience.
• Extras: Expert speakers, product training, networking sessions, innovation showcase, a chance to meet the ServiceChannel staff

ServiceX Registration Deadline: Tuesday, September 3, 2019

Omni Scottsdale Resort & Spa Booking Deadline: Friday, August 23, 2019

Space is limited so we highly encourage you to register as soon as possible. Visit ServiceX for more information and to secure your invite to this can’t-miss event. We can’t wait to see you there!