Embracing Outsourcing 2.0: Transform Your Facilities Management with ServiceChannel Managed

Achieve peak performance with best-in-class facilities management backed by 24/7 expert support

In the past, outsourcing has meant giving up control and visibility into many aspects of your facilities management (FM) operations. Modern outsourcing partners like ServiceChannel, however, give you decision-making power and transparency to ensure your FM program is aligned with your business goals while handling the day-to-day execution of work orders and maintenance.

When you outsource your facilities management with ServiceChannel Managed, you get the support you need to transform your FM operations. 

Key Benefits of Working with ServiceChannel Managed

When it comes to outsourcing FM, there are still some traditional hand-over-the-keys models out there, but ServiceChannel Managed takes a modern approach; we’re uniquely transparent, customized, and expert-led. Brands come to us because of our focus on delivering top performance and how we meet their evolving business needs. 

No matter the size of your team — even if it’s just you — you’ll benefit from flexible support that addresses your facilities gaps. Whether you scale your outsourcing partnership to address multiple trades or just one, our experts will ensure you’re covered. 

Let’s look at how we outsource differently to provide best-in-class managed services. 

We Only Work With Top-Performing Service Providers

Often, other outsourcing partners select providers based solely on cost. And if you need to source providers on your own, you might have to rely on potentially biased reviews from sites like Yelp and Google. In contrast, ServiceChannel’s Service Provider Marketplace connects you with top contractors who have been evaluated on both performance and pricing data, ensuring you receive the best quality at the best price.

Working only with top-tier providers sourced from our Service Provider Marketplace helps boost your asset performance with high-quality, preventive maintenance. This safeguards you from depleting your resources on emergency work orders that arise due to poorly maintained assets. 

We will even build you a personalized network of service providers – one that perfectly suits your unique business needs – across all trades and locations. Your dedicated facilities coordinator will handle on-the-ground operations, and our call center that’s accessible 24/7, 365 days a year provides emergency support whenever you need it. As your business expands, you’ll no longer have to dedicate time to finding new, qualified providers in potentially unfamiliar markets.

We Provide End-To-End Transparency

With traditional outsourcing, you’re usually in the dark about critical business data. ServiceChannel Managed gives you access to centralized data on a streamlined platform. You can monitor the ongoing performance of your assets and service providers, making it easier to share results with business leaders and ensure their buy-in.

You also have access to historic performance data that can highlight improvements across KPIs like speed, quality, cost, and engagement. This helps you compare the value of FM against your business goals and showcase its impact on revenue, customer satisfaction, and other important brand metrics. 

And unlike working with other outsourcing solutions, you control your data. With ServiceChannel, you never have to ask your team for access to performance or cost data — and it doesn’t disappear if your needs change and your outsourcing partnership ends.

We Offer Round-The-Clock Support

Assets don’t wait for convenient times to break down. That’s why ServiceChannel Managed offers 24/7 support. We also provide training and how-to resources to help you make informed decisions about your FM program. After all, you are the expert on your own business.

When you need expert support around specific assets or trades, our specialized team members are there to help. These industry veterans come from the provider side and are on hand to review work order proposals and share personalized advice based on your goals.

Our coaching and intervention services help address weak spots and maintain high performance across your team and facilities. We collaborate closely with providers to ensure they exceed standards at every location.

How ServiceChannel Managed Partnerships Work

Forget everything you know about outsourcing. Partnering with ServiceChannel Managed puts you in the sweet spot of FM by giving you all of the control without all the heavy lifting:  

• We source providers based on your needs, whether you prioritize cost, speed, or any other factors. You approve the provider and service level agreement. 
• We schedule preventive maintenance for your asset fleet. You approve the schedule. 
• We respond to emergency work orders and manage all invoicing and payment. You review proposals and validate invoices.
• We track and analyze performance data and metrics in a central source of truth. You use the data to inform strategic decisions.

It all starts on day one, from onboarding through location expansion and other areas of business growth. Explore what outsourcing 2.0 looks like with ServiceChannel. 

Onboarding with ServiceChannel Experts

To start, we get you up and running on our FM platform, the hub of ServiceChannel Managed. That means we ensure our software works with your existing management tools, and supply you with best practices that are working for industry peers. 

Then, we start building your provider network for you. Sourcing begins across locations, and we handle outreach; all you have to do is approve providers. From there, we manage the standard agreements, taking the burden off your legal and insurance teams. We provide all necessary information to your new network of providers to ensure they’re ready for service at each of your locations and are successful from the get-go.

Finally, we build out a work order operations function to handle on-the-ground operations. A ServiceChannel facility coordinator becomes your point of contact, and they handle any issues that arise at any location. The coordinator is supported by a team of work order operation associates who work with you to develop preventive maintenance schedules for your entire fleet of assets.

After Onboarding, ServiceChannel Managed Continues To Drive Performance

Once your partnership begins, you’ll be able to track all operations on the platform. That’s also where all the performance data is housed, and will be an invaluable resource to you. But we don’t just leave you with having to analyze the raw data yourself. ServiceChannel Managed provides you with an ongoing performance analysis and even offers you provider scorecards to easily track metrics like quality, speed, cost, and engagement.

Another perk of ServiceChannel outsourcing partnerships is quarterly business reviews. Our team gives you added insight into the KPIs and metrics that have a direct impact on your business. We’ll go through them together and make recommendations for improvement where necessary.

As you grow, it’s natural that your needs may change. Outsourcing with ServiceChannel gives you a partner that evolves alongside you. From team member growth to location expansion and everything in between, our partnership is meant to serve you. We’ll gladly work with you to find solutions that work today and years down the line. 

With ServiceChannel Managed as your outsourcing partner, you can transform your facilities operations, achieving unparalleled performance, transparency, and support, ensuring your business can grow and thrive without limitations.