Embracing Outsourcing 2.0: Manage Expenses and Supercharge Operational Performance

Leverage expert repair & maintenance partners who can deliver data-driven reporting and 24/7 support

As you expand your business, it can be harder to track the performance of your growing number of assets and locations. Between the increasing number of work orders, variations in maintenance schedules, and lack of centralized data, running an efficient facilities operation during periods of growth can feel insurmountable.

Whether you’re leading a small facilities team or are responsible for it all yourself, it’s essential to understand where your budget is going and how to optimize it. But without a digital system of record or accurate data tracking the performance of your assets at every location, you may be unable to make the fully-informed decisions that will drive your business forward.

That’s why working with a facilities outsourcing partner can be a game-changing strategic move. A facilities outsourcing partner can help you control your expenses and gain visibility into performance across the board, leveling up your operations and customer experience. 

Limited transparency offers limited control that keeps you stuck in reactive mode

To drive sustainable business growth, you need a robust facilities management strategy. To craft that strategy, you need insight into what’s working well and what needs improvement, otherwise you’re stuck in reactive mode. When you’re unable to track how your assets, service providers, and budget are performing at each of your locations, it’s hard to know how to optimize your operations and spend, putting you at a disadvantage.

Lack of control, predictability, and visibility into expenses

Staying on top of invoices, proposals, and payments for all locations manually can be inefficient and leaves opportunities for inaccuracy, especially as you continue to grow.

• You need data-driven benchmarks — the industry standards across trade spend and other required facilities costs — or else determining an appropriate budget across locations gets complicated.

• If you’re tracking expenses manually in a spreadsheet, it’s extremely labor-intensive to manage your budget proactively.

• When you’re stretched thin, invoice errors are common because you don’t have the time to pore over every invoice to ensure you have been charged correctly for the right work.

A lack of visibility into performance means a lack of insight into your business

Keeping track of every asset at every location — let alone optimizing performance — is a tall order if you don’t have a single, digital source of truth.

• Without historical and real-time asset data, you’re stuck with a reactive approach to facilities management (FM), which can lead to more downtime and wasted spend.

• You may struggle to provide consistent customer experience across locations if you don’t know how your equipment in each place is performing.

• When you spend your time putting out fires, you compromise your ability to focus on carrying out more strategic goals.

Prioritizing strategy can transform your business from reactive to proactive without increasing your headcount. With the help of an outsourcing partner, you can reduce your spending, save time, and make informed decisions.

An outsourced facilities partnership empowers flexible control

Outsourcing facilities management can give you control over your bottom line and accelerate your operational performance. It can help you change the narrative of facilities as simply a cost center. With repair and maintenance experts who handle the day-to-day administrative demands, leveraging a platform that offers you full transparency over your expenses and the performance of your locations, assets, and providers, you can help deliver on your company’s business goals.

Minimize your stress while maximizing your budget

Pass the expense management burden to facilities experts. They’ll use their trade expertise to maximize spend and performance across locations without hidden costs or markups.

• Your outsourcing partner will handle invoicing and payment directly with providers, ensuring accuracy and freeing up valuable time.

• Only pay for the right work that’s done the right way when you leverage your outsourcing partner for reviewing and validating proposals and invoices.

• Make data-driven decisions based on industry and peer spending benchmarks for maintenance and repairs across regions and trades.

Benefit from data-driven decision-making through a cloud-based system of record

A facilities management software platform provided by the right outsourcing partner provides real-time visibility into spend, locations, and assets, giving you and the other internal teams you collaborate with a shared view of your data.

• The right partner will have the expertise to proactively maintain assets to reduce spend and downtime and boost revenue.

• Receive performance reports and strategic advising to guide investment, expansion, and other critical decisions.

• With everyday operations taken care of, you’ll be armed with the data you need to advocate for your program and validate your needs to your leadership team.

Having an outsourcing partner by your side gives you the time to focus on ensuring the best possible customer experience and driving company growth. The improved outcomes will lead to peak performance now, and a competitive edge going forward.