Preventive maintenance — a business opportunity
Offer valuable preventative maintenance solutions for your customers.
ServiceChannel
Preventive maintenance programs present a substantial business opportunity across all industries for service providers of all trades who can deliver reliable, efficient, and cost-effective solutions.
Offering scheduled maintenance programs for regular inspections and maintenance checks helps your customers extend the lifespan of their equipment, avoid costly downtime, and improve overall reliability and efficiency.
This saves them money, which appeals to businesses looking to make the most effective use of their operational budgets and avoid unplanned expenses or failure of critical assets. For you, preventive maintenance is an important avenue to expand your service with existing customers and win new customers.
How preventive maintenance sales can boost your business
- Stable revenue stream: You can offer ongoing maintenance contracts that ensure regular income instead of relying solely on reactive repair or emergency service calls.
- Enhanced customer relationships: Offering preventive maintenance can help you build stronger, long-term relationships with customers by helping them maintain reliable and efficient equipment and deliver the in-store experience their customers expect.
- Competitive advantage: Service providers with a track record for minimizing downtime and maximizing equipment performance for their customers can win new clients and retain existing ones.
ServiceChannel paves the way
The ServiceChannel preventive maintenance module makes it easy to tap into this important market and develop customized solutions tailored to each customer’s specific needs and equipment.
With ServiceChannel, you and your customers have the means to manage maintenance schedules and track warranty and service history. With the ServiceChannel Provider mobile app, your technicians can capture images, meter readings and asset details while onsite. Plus, you can take advantage of technologies such as IoT sensors to remotely monitor equipment health and performance to detect issues early before problems escalate.
3 steps to a successful preventive maintenance program
- Conduct an initial assessment of the equipment using visual inspections, testing, and performance evaluations.
- Develop customized recommendations for ongoing maintenance and create a proposal tailored to your customer’s specific needs. Keep in mind that while cost is an important factor, the lowest bidding provider is not always selected for each location. Coverage, capacity, ramp up time, your past working experience — and particularly your ServiceChannel performance scores — are all factors your customers may consider.
- Schedule regular on-site inspections to assess equipment condition. That allows you to forecast equipment failures based on real time performance and historical data and address issues proactively, before they occur.
Top tips to win the business
Remind your customer of what’s available in ServiceChannel. Encourage them to take full advantage of the powerful tools they already have in ServiceChannel for setting up and managing pre-assigned/pre-scheduled maintenance. Share these links to help them understand what’s available:
Preventive Maintenance Software: Be proactive, not reactive
Comparing Proactive Maintenance vs Reactive Maintenance: Moving into the Future
Share your expertise. Share positive results of other customers who have engaged your services for preventive maintenance. Let them know that you’re an experienced user of the ServcieChannel tools. Offer to educate them on how to identify early signs of equipment problems and to perform basic maintenance tasks themselves.
Be persistent! Customers may well understand the benefits outlined in your proposal. But they may not think about regular, scheduled preventive maintenance as an urgent priority. Check to make sure your proposals are not overlooked and remind them that taking these steps now will reduce urgent repair issues down the road.
Best practices for preventive maintenance
- Complete the work within the stated month of service.
- Schedule your preventive maintenance work orders directly with the location.
- Enter the scheduled date in the work order. If you cannot meet the ETA, notify the location and enter the new date.
- Make sure your technicians use the Provider mobile app to check-in and check out. (Use the IVR only when the mobile app is not available).
- Once the work order is completed, change the status to the correct completion status.
