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ServiceChannel Mobile

Manage your work orders on the go in iOS or Android

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Everything you need to keep facilities running from your phone

With the ServiceChannel App, you’re never more than a tap away from your work orders. Onsite or on the road, make every minute of your day productive and ensure issues are resolved promptly.

  • Take care of every location from anywhere

    With the ServiceChannel App, you’re never more than a tap away from your source of truth.

  • Help is just a tap away for location staff

    Location staff, corporate teams, and providers can do everything from submitting work orders to approving invoices.

  • Track assets onsite to reduce cost of ownership

    Seamlessly add and edit asset data onsite so that your asset registry is never out of date.

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Highlights

  • Report issues quickly to speed time to resolution
  • Creating a work order is as simple as scanning the QR code on an asset tag
  • Eliminate unnecessary work orders through guided troubleshooting
  • See all upcoming provider visits at a specific location
  • Approve proposals and invoices to keep work moving forward

See how Sam’s Club tracks assets in the field

I’m on ServiceChannel every few minutes, and can check on any specific work order or any specific asset, right from my fingertips.

RJ Zanes Senior Director of Facilities Maintenance, Sam's Club

Check out the full story

Features

ServiceChannel Mobile makes it easy to keep track of assets, work orders, proposals and invoices, wherever you are.

SC Mobile

Location Operations

Enable onsite staff to create and edit work orders, troubleshoot and provide feedback

  • Guide your location staff through troubleshooting steps
  • Add photos and videos to work orders to drive faster resolution
  • Alert staff when providers check in and out
  • Enable staff to give feedback on providers

Work Orders & Proposals

Review and approve invoices and proposals to keep work flowing smoothly

  • Review status, make updates, and add notes to work orders
  • Filter by priority, status, provider, category, trade, location note, time period, amount, line item, district, or assignee
  • Show up to three saved filters on your custom homepage

Assets

Manage your assets in the field to keep data current

  • Scan asset tags to create work orders
  • View, create, and edit asset records
  • You or your providers can update your asset data with Asset Validation

Site Audits

Quickly conduct store inspections to keep standards high

  • Add notes and photos to document condition
  • Tap to create a work order from a site audit
  • Access any individual audit with all scores, comments and attachments visible

My favorite feature is the mobile app. Attaching photographs before the service provider shows up saves us a ton of time with pinpointing issues, identifying parts, and more.

Joel Elsea
Director of Facilities at Curo Financial

FAQs

Frequently Asked Questions about the ServiceChannel Mobile app

Can’t find an answer to your question? Get in touch.

What operating system do I need to use the app?

The ServiceChannel Mobile app is available on Apple iOS or Android.

Who can use the app?

We have a separate app for providers and field technicians, but ServiceChannel Mobile is for location staff and corporate teams.

Location staff and corporate teams can use the app for a range of tasks, such as creating work orders, reviewing proposals, conducting site audits, rating a provider’s work, creating and editing asset records, and viewing a list of technicians who are scheduled to arrive at a location within the next 24 hours.

Why should I use the app?

You should use ServiceChannel Mobile because it lets you manage work orders, assets, and approvals from anywhere—so issues get resolved faster and facilities keep running smoothly. With just a few taps, you can create and track work orders, guide onsite troubleshooting, approve proposals and invoices, update asset data, and stay connected with location staff and providers, all from your phone.

Introducing

Provider Search

Evaluate providers across quality, speed, engagement, and cost with objective performance data available only on ServiceChannel.

Learn More

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Want to be more mobile?

Tell us about your challenges and we’ll help you design a strategy to achieve your goals.

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