SERVICECHANNEL PLATFORM

Provider Management

Oversee provider relationships from beginning to end

Build a network you can count on

ServiceChannel helps you manage providers throughout the lifecycle, from sourcing with Provider Search to managing onboarding, compliance, and assignments, to monitoring their performance. Whether you’re filling coverage gaps, opening new locations, or replacing existing providers, ServiceChannel makes it easy to build and manage a high-performing network.

Onboard qualified providers faster

Manage invitations and onboarding from a single page without having to search across the platform.
Adapt provider assignments as your needs change

Assign and rank providers, swap out under-performers and identify gaps in coverage.
Stay on top of provider compliance

See licenses and certifications, manage insurance requirements, and follow up with non-compliant providers.

Highlights

Invite providers to join your network with the click of a button
Try out new providers with a pilot testing period
Assign providers to locations based on trade and category
Replace under-performing providers with new ones
Track the validity of provider insurance certificates
Quickly identify and address provider compliance issues

Ferguson ensures providers are 100% compliant

Using ServiceChannel, we get time back in our day because the system basically manages itself.

Hank Van Gieson Manager, Program Development Facility Services

Check out the full story

Features

Provider management tools help you keep track of provider compliance and replace under-performing providers.

Onboarding process

Streamline the onboarding process of new providers to your network

See the next steps clearly, reducing delays and improving provider activation
Identify stuck providers and ensure invitations are managed in a way that boosts acceptance rates
Try out new providers before ranking them with Pilot Testing
Identify providers that are ready to rank in Locations & Provider Assignments

Assignments & rankings

Designate providers by location and trade, so that you can dispatch quickly

Assign providers to a location so the system can dispatch work orders automatically
Rank providers by category, trade, and service type, and adjust as needed
Identify locations and trades that lack sufficient coverage, so that you can take action
Replace under-performing providers at the click of a button
Copy provider assignments to a new location to get up and running quickly

Compliance tracking

Track the compliance status of in-network and invited providers in one place

Add and manage basic and custom insurance requirements for your providers
Send notifications to providers who are not in compliance
Review their profiles and download their W-9 forms and sales tax reports
Customize requirements to your organization with unique requirements

Performance management

Monitor performance, and coach your providers on how they can improve

Monitor and track performance with Contractor Scorecard
Track the history of your business reviews with providers to improve performance
Coach providers with specific guidance based on their performance data
Search for proven providers to upgrade the weak spots

Contracts & rates

Stay in control of the rates you get billed by providers

Providers submit their rates for approval
The system flags invoices where the provider charged higher rates than the ones you’ve approved
Centralize agreements with all of your providers in one place, so that they’re easily accessible during business reviews and negotiations

FAQs

Frequently Asked Questions about Provider Management

Can’t find an answer to your question? Get in touch.

Why is important to track provider compliance?

Tracking provider compliance is essential for the smooth operation of a facility due to various factors, including:

Risk Mitigation: Ensures your company is not exposed to unnecessary risks, such as legal penalties or reputational damage.
Quality Assurance: Helps maintain high standards of service and product quality, which is essential to your operations.
Cost Management: Prevents unexpected costs arising from non-compliance, such as fines, work stoppages, or remediation efforts.
Operational Efficiency: Enhances operational efficiency by ensuring that all providers work cohesively and in alignment with your objectives.
Strategic Alignment: Aligns the work of providers with your strategic goals, contributing to overall success.

How do these tools help me build strong partnerships with my providers?

Provider management tools strengthen the relationship by ensuring consistent quality, meeting regulatory standards, and reducing operational risks, leading to increased trust and collaboration.

By managing everything in one place, you can ensure that the right information is collected and accessible to the right people – such as key contacts, unique requirements, and insurance coverage. Our suite of management tools help you identify the providers performing at their best and where you need to follow-up. This ensures that you have the right provider ready to dispatch to the right location when a work order arises.

How do you measure provider performance?

In ServiceChannel, provider performance is evaluated across four key dimensions of service: Speed, Quality, Price, and Engagement Scores. Each score is calculated from a weighted set of KPI inputs and is updated monthly. You can use the platform to measure performance. The scores and metrics in Provider Search align directly with those in your Contractor Scorecard.

How do I develop a strong provider network?

A strong provider network is built through a continuous cycle of measuring performance, identifying improvement opportunities, testing new providers, and expanding relationships with top performers.

Developing a strong provider network starts with recognizing that service providers are central to your facilities mission. More than 80% of facilities budgets typically go directly to providers, and their performance directly affects uptime, customer experience, and brand perception. A structured, repeatable framework helps ensure you consistently work with the highest‑quality, most cost‑effective, and most resilient providers.

Click here to read more about our step-by-step recommendations for how to build a strong provider network.

Contractor Scorecard

Measure vendor performance in a transparent dashboard that’s shared with every provider.

Learn More

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