Winning Over the New Discerning Consumer
With Myriah Kingen, Director of Facilities Management at Tractor Supply Co.
Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as understanding the well-educated consumer of the future.
Listen now:
ServiceChannel
Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as cohesive teamwork across departments and with vendor partners.
Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.
On today’s episode, we talk with Myriah Kingen, Director of Facilities Management at Tractor Supply Company. For more than 85 years, Tractor Supply Company has served the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Supply is the largest rural lifestyle retailer in the U.S., ranking 291 on the Fortune 500.
About the Guest
With over two decades of diverse experience spanning facilities, construction, and procurement, Myriah possesses a demonstrated proficiency in multi-site asset and portfolio management across various sectors, including traditional and non-traditional retail, as well as healthcare. Her commitment to innovation, strategic thinking, team empowerment, and fostering an enjoyable work environment defines her professional ethos. Currently serving as the Director of Facilities at Tractor Supply Company, Myriah leads a dynamic team supporting all repair and maintenance activities across Tractor Supply and Petsense by Tractor Supply locations. She brings a wealth of industry insight and leadership, reflected in her 18-year engagement with the ConnexFM association, where she has contributed extensively to committees, councils, and served as Board Chair in 2019. Beyond her professional endeavors, Myriah finds solace in travel and adventure, having trekked through four countries, including a memorable 60-mile journey over 13 days in Nepal’s Everest region. Her upcoming expedition to trek Mont Blanc further underscores her passion for exploration and challenge.
“If your teams are not interconnected, I would suggest that you be the one to step forward, get to know these teams, and actually integrate yourself into their processes early and often. Because that’s the only way that you’re going to be able to be successful long term.”
— Myriah Kingen
TIMESTAMPS
**(00:59) – About Tractor Supply
**(01:47) – Myriah’s journey
**(07:51) – Articulating the industry’s value
**(09:22) – Connex FM
**(12:44) – Women in the industry
**(17:14) – Navigating the industry’s challenges
**(28:45) – The consumer of the future
**(34:05) – Where to find Myriah
**(34:44) – Sid’s takeaways
SPONSOR:
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
- Offering the best possible guest experience
- Living up to brand standards
- Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.
