Season 2 Recap: From AI to Robotics, The Future is Already Here
Elevating Brick and Mortar Season 2 Recap
Let’s look back on Season 2 of Elevating Brick and Mortar, where guests had plenty to say about upcoming tech advancements that elevate the customer experience.
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ServiceChannel
Modified on
March 14, 2024
Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.
In Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters – customer service.
TIMESTAMPS
**01:35 – John Ludlow addresses labor shortage challenges
**04:43 – Kirk Beaudoin describes the bleeding edge of innovation
**10:06 – Mike Guinan on restaurant innovations
**12:49 – Mark Warren is skeptical of AI in childcare
**15:09 – Deena McKinley doesn’t think AI is a threat to jobs
**17:56 – Leigh Pearson asks if the industry is ready
**20:52 – Marco Zanardi describes how we compete for mindspace
**25:53 – Morgan Seghin emphasizes embracing tech
**27:16 – David Bloom talks about the convenience boom
**30:29 – Chris Walton predicts consumer expectations
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