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Eric-Taylor

The Built Environment as a Product

With Eric Taylor, Founder and CEO of Salon Republic

Eric discusses how Salon Republic turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals.

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Eric discusses how Salon Republic  turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals. They emphasize the importance of maintaining these environments to cater to diverse needs while staying cost-effective and resilient to wear.

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Eric Taylor, Founder and CEO of Salon Republic. Salon Republic is a collective of beauty experts who share their talents side-by-side, so they can focus on growing their talent, expanding their client list and building their personal brand.

About the Guest

Eric Taylor is the founder and CEO of Salon Republic, a 40-unit salon chain with over 3,000 beauty professionals in five states. He’s the host of one of the most popular podcasts in the salon industry, and Chair of the Professional Beauty Federation representing the 621,000 licensed beauty professionals and 53,000 establishments in CA.

“(The built environment) is our business. We take it extremely seriously. If a beauty professional walks into a salon that is a Salon Republic, and they’ve been in a number of other salons as well, they will likely be able to tell you, oh, this is a Salon Republic. It’s modern, yet comfortable. It’s high end. I feel like this is a luxury experience. I am willing to pay my hairstylist more money because I could see that they’ve elevated their business from maybe where they were before.”

— Eric Taylor 

TIMESTAMPS

** 01:06 – About Salon Republic

** 05:27 – Creating a new model

** 16:07 – Making the built environment your product

** 26:46 – How to evolve your vision

** 35:32 – Adapting through COVID

** 49:11 – Future thinking

** 52:13 – Sid’s takeaways

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Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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