Breaking Down Silos
With Dave Tarantelli, VP of Systems at Citizens
Dave discusses how to get company leadership to invest in facilities, and how to leverage data to ensure excellence across locations.
Listen now:
ServiceChannel
Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.
On today’s episode, we talk with Dave Tarantelli, VP of Systems at Citizens. Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions. Citizens offers a wide range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions.
About the Guest
David brings 20 years of hands-on experience managing large scale projects, while keeping a pulse on the underpinnings and details that make those projects successful.
As Vice President of Systems in the Real Estate Operations Group, David oversees the implementation and management of all business support systems that Citizens uses to operate and manage their real estate portfolio, as well as identifying and executing on continuous improvement opportunities.
A long-time advocate of data-driven insights and process improvements, David has planned and executed the implementation of 4 software systems including major modules within those systems and custom integrations. He believes a 360° approach to addressing Citizens’ physical space needs – from managing work orders to capital planning, under one umbrella of integrated systems is crucial in effectively managing the Bank’s assets.
“We really refined what FCI (Facility Condition Index) means to us. So things that maybe don’t affect customer appeal, when you look at that brand you see when you drive by, you’re going to choose one bank over another. So we really focused on those items, and then drove our FCI down and we communicated the FCI to leadership so that we could get more money to do the things we needed to do to bring the condition of those facilities up.”
— Dave Tarantelli
TIMESTAMPS
** 00:26 – About Citizens
** 01:31 – Dave’s journey
** 02:53 – Do you need a four year degree?
** 10:38 – Breaking down silos
** 12:38 – Thinking about Facility Condition Index (FCI)
** 27:30 – Facilities’ importance in banking
** 31:19 – Training as a labor shortage solution
** 44:11 – The cycle of brand-to-consumer interaction
** 48:02 – Where to find Dave
SPONSOR:
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
- Offering the best possible guest experience
- Living up to brand standards
- Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.
