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The Built Environment Enters Its Smart Era

With Richard Leurig, President of Accruent

Richard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think.

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November 11, 2024

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Richard Leurig, President of Accruent. Accruent is the world’s leading provider of intelligent solutions for the built environment. They set new expectations for how organizations can use data to transform the way they manage their facilities and assets.

About the Guest

Richard is an accomplished and innovative executive directing highly successful organizations. He has a diverse background in multiple industries holding senior leadership roles. He is involved with a wide range of industries including commercial, industrial, retail, multifamily housing, mortgage, real estate, insurance, spatial, legal, financial services, stock exchanges, retail merchants and payment services.

“When we look at the built environment, customers now are looking for connected and integrated products. They want to be able to actually reduce [the number of touchpoints] based on the user and the user profile type. What we’re seeing is the need for a single user experience, a user experience dedicated to the type of user that’s using it, a persona.”

— Richard Leurig 

TIMESTAMPS

** 01:03 – Richard’s journey

** 03:24 – About Accruent

** 05:37 – Unifying the built environment

** 10:31 – Keeping functions in sync

** 16:38 – The struggle with sustainability

** 24:21 – Today’s consumer expectations

** 30:50 – The built environment’s future

** 39:35 – Advice for aspiring leaders

** 41:09 – Where to find Richard

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  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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