Get discovered in Provider Search

Any provider registered with ServiceChannel can show up in search results. Providers matching the customer’s search will be presented in ranked order based on their ServiceChannel history for quality service.

Yes, if you are registered with ServiceChannel you will show up in search. If you are in an area/trade with very few providers you may get invited, but if you are in an area/trade with many providers and have no previous work data in the ServiceChannel system, it is unlikely that you will be seen or invited.

By accepting a customer invitation, you agree to ServiceChannel Terms and Conditions, which include a 5% commission applied ONLY to approved invoices for that new customer — a small fraction of what it would cost to obtain that new business through your own marketing or sales team.

The ServiceChannel search algorithm currently evaluates provider performance and assigns a numeric rating based on four main factors:

You can see your numeric ratings for Speed, Quality, Price and Engagement on the Marketplace Scores section of your ServiceChannel provider homepage.

At present, only ServiceChannel facilities management customers are able to run a provider search. However, in the coming months, functionally will be added so that as a provider, you can see how you compare to benchmarks set by top performers in your trade and geography.

The most important things you can do is to focus on providing fast, cost-effective service and maintaining a high first-time completion rate. Always use the ServiceChannel platform or app to promptly accept/decline work order tickets, add notes and pictures, and choose the correct root cause and resolution codes.

Providing this information in real-time using the mobile app is the best way to ensure a solid rating for prompt service.

To increase your opportunity to be found and chosen by customers looking for the services you offer, complete your ServiceChannel provider profile with as much detail as possible: trades, your geographic area of service, certificates and licensing, insurance information, hours of service, your preferred contact information for new business, and more. (Note a new profile, optimized for Provider Search, was launched in August 2021 and may not be the same profile you filled out when you first registered with ServiceChannel). See more tips for creating your provider profile.

Use the map in your new provider profile to specify the areas you cover by state and county.

You will receive an email from the client and a text message if you provide a mobile phone number in your profile. Just click the “accept” button to log in and see the details and accept the invitation. You can also track invitations from your provider homepage.

When you receive an invitation through Provider Search, you won’t know if you’re in a provider pilot unless the customer tells you. However, the same best practices apply.

No, the decision to use a provider pilot is up to each customer. Some customers may choose the pilot option, while others may simply invite you to their provider network without initiating a pilot.

If a customer selects the pilot option, you will be automatically assigned a set number of work orders once you complete onboarding. This allows you to demonstrate your services with minimal disruption to the customer’s day-to-day operations.

The goal of a provider pilot is to make it easier for customers to evaluate your performance. Completing work orders efficiently and effectively can lead to a profitable, long-term relationship.