How does your spend compare?

The ServiceChannel Facilities Spend Index™ monitors commercial trade service costs and spending patterns based on $33 billion dollars in services delivered to 500,000 locations on the ServiceChannel platform.

See the Latest Spend and Cost Trends

The ServiceChannel Facilities Spend Index™ is based on $33 billion dollars in services delivered to 500,000 locations on the ServiceChannel platform since 2018.

With the Facilities Spend Index you can…

  • See where your budgets are growing faster than industry spend overall.
  • Compare your invoice cost trends to the Service Cost Index.
  • Choose between trades and regions to explore different markets.

Top Trends

1. Spend Is Hitting New Highs

Increase in
facilities spend YOY

Nationwide facilities spend across all trades in Q2 2022 was an all-time high for the second quarter after climbing 4% in the last year. Spend was up 39% since the wide scale shutdowns in Q2 2020.

After two quarters, spend in 2022 is outpacing 2021 by 10% and pre-pandemic spend in 2019 by 16%.

2. Inflation Is Driving up Service Costs

Increase in
service costs YoY

Service costs nationwide hit an all-time high in Q2 2022, rising 10% in the last year due to inflation in the prices for labor and materials along with expanding scope. Compared to 2021, the average cost of materials per invoice rose by 12%, and labor rates were up 3%. The number of labor hours per invoice jumped by 15%, leading to an overall increase in labor cost of 18% across all trades.

Since 2019, the typical invoice cost has risen by 3% annually. Due to supply chain shortages, materials costs are up 6% annually in the last three years. Labor rates have climbed 4% annually, while labor hours are up 2%.

3. Electrical Work Is Growing Fastest

Increase in electrical
spend YOY

Spend on the electrical trade nationwide was 62% higher in the first half of 2022 than 2021. It was 48% higher in Q2 2022 than in 2019, hitting a new record in the quarter.

“Data is the foundation for peak facilities performance. We use hundreds of metrics to optimize our clients’ locations and assets in real-time. Being data-driven also accelerates progress. By benchmarking every brand and provider on our platform, we are driving continuous improvement and innovation across the industry.”

– Bashir Abdallah, Chief Product Officer, ServiceChannel

Insights from the Facilities Spend Index


Locations spent 10% more in the first half of 2022 than in 2021.

All Trades

Facilities spend is growing to new highs

  • Since the mass shutdowns of Q2 2020, facilities spend across trades has rebounded to surpass the pre-pandemic rate from 2019 by 16%.
Spend in H1 2022 was 16% higher than 2019 pre-pandemic.
Total facilities spend increased by 4% YOY in Q2 2022.

Service costs are at their peak

  • Service costs hit a new high point in the first half of 2022, as material and labor shortages drove price inflation across trades.
  • Since 2019, invoice costs have increased by 9% overall. The rising costs are caused by labor rates climbing 4% annually and material costs rising 6% annually.
  • Chicago stands out with a cost increase of 15% for invoices since 2019.
Labor rates have increased 4% annually since 2019.
Service costs in Chicago rose 15% from Q2 2019 to Q2 2022.

HVAC Trade

  • Spend on the HVAC trade varies seasonally, peaking in the summer months when air conditioning equipment is stressed during hot weather.
  • HVAC invoice costs have risen by 7% annually, as labor rates increased by 3% and material costs climbed nearly 8% per year since 2019.
  • The top performing 25% of HVAC providers cost 62% less than those in the bottom 25%, and they arrive onsite 4 days sooner, based on our marketplace data.
Invoice costs for HVAC service have increased by 7% annually since 2019.
HVAC spend grew by 5% YOY nationwide in Q2 2022.
In Dallas, HVAC spend was 35% higher in Q2 2022 than three years ago.
In Los Angeles, HVAC service costs were 35% higher in Q2 2022 than three years earlier.

HVAC costs have risen the most in Atlanta, Dallas, and Los Angeles in recent years.


Janitorial spend in Atlanta was 87% higher in Q2 2022 than three years ago.

Janitorial Trade

  • The budget allocated to janitorial work remains near record highs, even as pandemic-era cleaning measures keep evolving.
  • Janitorial spend in Q2 2022 was over one third higher than in 2019.
Janitorial spend nationwide climbed 18% YOY in Q2 2022, despite falling invoice costs.
The cost for janitorial services fell by 6% YOY across the U.S. in Q2 2022.
Janitorial spend nationwide was 36% higher in Q2 2022 than three years earlier.
Janitorial services have grown in scope, with the typical invoice cost up 23% over three years ago.

Plumbing Trade

  • Invoice costs for plumbing nationwide grew by 31% YOY in Q2 2022.
  • Plumbing costs nationwide have risen by 8% annually since 2019, driven by increases in labor rates of 3% and material costs of 7% annually.
  • The top performing 25% of plumbing providers cost 38% less than those in the bottom 25%, and they fix issues on the first visit five times more often, based on our marketplace data.
Plumbing spend in the USA increased by 23% YOY in Q2 2022.
Since the shutdown lows of Q2 2020, plumbing spend has increased by 75%.
Nationwide plumbing costs were 31% higher in Q2 2022 than in 2021.
Plumbing service costs in Atlanta and Dallas have climbed by 30% in the last three years.

Plumbing costs in Atlanta are 30% higher than 2019.


New York has seen a 303% increase in electrical trade spend since 2020.

Electrical Trade

  • The electrical trade hit a new high for invoice costs in Q2 2022, up 10% in the last year.
  • Since activity dropped during the shutdowns of 2020, spend has rebounded with 151% growth.
  • The top performing 25% of electrical providers cost 37% less than those in the bottom 25%, and they arrive onsite over 4 days sooner, based on our marketplace data.
Electrical spend nationwide grew by 14% YOY in Q2 2022.
Electrical service costs nationwide rose by 10% YOY in Q2 2022.
Nationwide electrical spend was 151% higher in Q2 2022 than two years earlier.
Electrical service costs in New York have grown by 67% in the last two years.

What is the Facilities Spend Index?

The Facilities Spend Index™ measures spend on facility operations across maintenance, repairs, and capital investments, $33 billion in services delivered to 500,000 locations on the ServiceChannel platform since 2018. In Q2 2022, our spend data grew by $3 billion and 30,000 locations.

Brands use ServiceChannel to track every service delivered to every location, so they get peace of mind through peak facilities performance and a consistent customer experience.

The related Service Cost Index™ measures the invoice cost for services delivered. The total facilities spend is a product of invoice cost and invoice volume.

To compare your facilities spend, providers, and assets to your industry peers, check out our benchmark reports for quick-service restaurants (QSRs) and grocery stores. For a customized assessment of how your program compares to industry benchmarks, please contact us.

Learn more about the methodology for the Facilities Spend Index →


Find out how your costs compare with a custom assessment

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