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How does your spend compare?


The ServiceChannel Facilities Spend Index™ monitors commercial trade service costs and spending patterns based on $53 billion dollars in services delivered to 560,000 locations on the ServiceChannel Platform.

The ServiceChannel Facilities Spend Index™ is based on $53 billion dollars in services delivered to 560,000 locations on the ServiceChannel Platform since 2018.

With the Facilities Spend Index you can…

See where your budgets are growing faster than industry spend overall.
Compare your invoice cost trends to the Service Cost Index.
Choose between trades and regions to explore different markets.

1. Spend Is Hitting New Highs

  • Increase in facilities spend YOY

Nationwide facilities spend across all trades in Q4 2023 increased 3% year-over-year (YOY) from Q3 2023, a slower rate of growth than earlier quarters. Over the full year of 2023, total spend climbed 12% over 2022.

2. Inflation Is Driving up Service Costs

  • Increase in service costs YoY

Service costs nationwide have continued their upward climb for two years, growing by 8% YOY in Q4 2023. Breaking down the invoice cost, the labor portion rose by 6% with materials up 10%.

3. HVAC Spend Is Growing Fastest

  • Increase in HVAC spend YOY

Spend on the heating, ventilation, and air conditioning (HVAC) trade nationwide was 13% higher YOY in Q4 2023, on the back of an 11% jump in the typical invoice cost.

“Data is the foundation for peak facilities performance. With actionable insights from dozens of metrics, we help to continually optimize our clients’ locations and assets. Being data-driven also accelerates progress. By benchmarking every brand and provider on our platform, we are driving continuous improvement and innovation across the industry.”

– Akanksha Talya, Chief Product Officer, ServiceChannel

Insights from the Facilities Spend Index™

Locations spent 12% more in 2023 than in 2022.

All Trades

Across all trades on the ServiceChannel Platform, facilities spend set a new all-time high for the year, with budgets in 2023 coming in 31% higher than 2019.

Service costs relaxed slightly from the peak in Q3 2023, but still grew by 8% YOY in Q4, driven primarily by increases in material amounts.

Since 2019, invoice costs have increased by 6% annually, driven by both material costs (up 9% annually) and labor costs (time up 4% and rates up 3% annually).

  • Spend in 2023 was 31% higher than 2019.

  • Total facilities spend increased by 3% YOY in Q4 2023.

  • Labor rates have increased 3% annually since 2019.

  • Service costs in Los Angeles rose 14% in Q4 YOY.

HVAC spend has risen the most in Dallas over the last four years, up 32%.

HVAC Trade

Spend on HVAC repairs, maintenance, and capital varies seasonally, with budgets in Q4 down 26% from Q3 as the winter season began.

HVAC invoice costs have risen by 7% annually since 2019, backed by labor rates up 2% and material costs up 6% per year.

The top performing 25% of HVAC providers cost 62% less than those in the bottom 25%, and they arrive onsite 4 days sooner, based on our marketplace data.

  • Invoice costs for HVAC service increased by 11% YOY nationwide in Q4 2023.

  • HVAC spend grew by 13% YOY nationwide in Q4 2023.

  • In Los Angeles, HVAC spend rose by 51% YOY (and 33% over two years).

  • In Los Angeles, HVAC service costs were 13% higher YOY.

Janitorial spend in Atlanta was 64% higher in Q4 2023 than 2019.

Janitorial Trade

The budget allocated to janitorial work grew by just 1% in 2023 from 2022.

Despite the slowing growth, Janitorial spend nationwide was still 31% higher than 2019.

The typical janitorial invoice was 5% smaller than a year ago this quarter.

  • Janitorial spend nationwide rose 10% YOY in Q4 2023.

  • The cost for janitorial services fell by 5% YOY across the U.S. in Q4 2023.

  • Janitorial spend nationwide was 31% higher in Q4 2023 than 2019.

  • Janitorial service costs have fallen by 10% below the typical invoice from Q4 2019.

Plumbing service costs in Atlanta were 9% higher in Q4 than last year.

Plumbing Trade

Invoice costs for plumbing nationwide grew by 4% YOY in Q4 2023.

Plumbing costs nationwide have risen by 8% annually since 2019, driven by increases in labor costs of 9% and material costs of 7% annually.

The top performing 25% of plumbing providers cost 38% less than those in the bottom 25%, and they fix issues on the first visit five times more often, based on our marketplace data.

  • Plumbing spend in the USA increased by 6% YOY in Q4 2023.

  • Since 2019, plumbing spend nationwide in Q4 has increased by 33%.

  • Nationwide plumbing costs were 4% higher YOY in Q4 2023.

  • Plumbing service costs across all states have climbed by 39% since 2019.

Dallas has seen a 9% annual increase in electrical trade spend since 2019.

Electrical Trade

Electrical service costs in Q4 2023 were up 5% nationwide in the last year.

This invoice cost growth translated into a budget increase of 5% YOY.

The top performing 25% of electrical providers cost 37% less than those in the bottom 25%, and they arrive onsite over 4 days sooner, based on our marketplace data.

  • Electrical spend nationwide grew by 5% YOY in Q4 2023.

  • Electrical service costs nationwide rose by 5% YOY in Q4 2023.

  • Nationwide electrical spend has grown by 11% annually over the last four years.

  • Electrical service costs in Chicago have grown by 12% per year since 2019.

What is the Facilities Spend Index?

The Facilities Spend Index™ measures spend on facility operations across maintenance, repairs, and capital investments, based on $53 billion dollars in services delivered to 560,000 locations on the ServiceChannel Platform since 2018.

Brands use ServiceChannel to track every service delivered to every location, so they get peace of mind through peak facilities performance and a consistent customer experience.

The related Service Cost Index™ measures the invoice cost for services delivered. The total facilities spend is a product of invoice cost and invoice volume.

To compare your facilities spend, providers, and assets to your industry peers, check out our benchmark reports for quick-service restaurants (QSRs) and grocery stores. For a customized assessment of how your program compares to industry benchmarks, please contact us.

Learn more about the methodology for the Facilities Spend Index →

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