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With Geoff Henry, President of the Americas at Gong cha
Geoff Henry reveals how Gong cha grew to 2,200+ locations by obsessing over tea quality, franchise partnerships, and creating a personalized experience that turns first-time visitors into loyal regulars worldwide.
With Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands
Christopher shares a career spent in restaurants, not just behind a desk. He emphasizes the importance of focusing on KPIs before investing in technology, and standardizing operations while preserving your brands’ identity.
Contemporary diner chain leverages ServiceChannel Managed to more effectively manage and track facilities maintenance across its 26+ locations.
With Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken
Joe describes his unique business model, which operates in convenience stores rather than standalone locations. With a focus on consistency, quality, and brand experience, Krispy Krunchy Chicken is growing faster than ever.
With Melissa Ng, SVP of Design and Construction at CAVA
Melissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices.
Don’t let seasonal changes derail your restaurant operations. This practical guide lays out the strategies restaurant facilities leaders need to maximize uptime, protect revenue, and maintain exceptional guest experiences across all locations. Read on to get the essential elements of your seasonal facilities operations plan.
This report reviews benchmarks and trends from 2024 and beyond, allowing you to compare your facilities R&M spend, CapEx, and provider performance with competitors in the FSR and QSR industries.
Philz Coffee fulfills its promise of delivering a premium customer experience by leveraging the power of ServiceChannel’s robust platform.
Featuring benchmarks for both full-service restaurant (FSR) and quick-service restaurant (QSR) brands, the Restaurant Facilities Benchmark Report features year-over-year (YoY) trends and data to help operators measure facility outputs against industry standards and competitors.
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