Restaurant

Video: DYNE Hospitality

Watch how the largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.

Video: Philz Coffee

Learn how Philz Coffee fulfills its promise of delivering a premium customer experience by leveraging the power of ServiceChannel’s robust platform.

Video: Silver Diner

See how Silver Diner leverages ServiceChannel Managed to more effectively manage and track facilities maintenance across its 26+ locations.

Pouring Success: Strategies for Growth in the Food and Beverage Sector

With Geoff Henry, President of the Americas at Gong cha

Geoff Henry reveals how Gong cha grew to 2,200+ locations by obsessing over tea quality, franchise partnerships, and creating a personalized experience that turns first-time visitors into loyal regulars worldwide.

How to Scale Brands without Losing their Soul

With Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands

Christopher shares a career spent in restaurants, not just behind a desk. He emphasizes the importance of focusing on KPIs before investing in technology, and standardizing operations while preserving your brands’ identity.

Case Study: Silver Diner

Contemporary diner chain leverages ServiceChannel Managed to more effectively manage and track facilities maintenance across its 26+ locations.

How to be a Store-In-Store Success

With Joe Gordon, Chief Supply Chain and Technology Officer at Krispy Krunchy Chicken

Joe describes his unique business model, which operates in convenience stores rather than standalone locations. With a focus on consistency, quality, and brand experience, Krispy Krunchy Chicken is growing faster than ever.

Bringing Humanity to Your Service Model

With Melissa Ng, SVP of Design and Construction at CAVA

Melissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices.

Your Essential Restaurant Facilities Operations Plan: A Season-by-Season Guide

Don’t let seasonal changes derail your restaurant operations. This practical guide lays out the strategies restaurant facilities leaders need to maximize uptime, protect revenue, and maintain exceptional guest experiences across all locations. Read on to get the essential elements of your seasonal facilities operations plan.