Facilities management analytics is a process that identifies key data trends, patterns and insights. Facilities managers use the information gleaned through analytics to improve visibility, make data-backed decisions, and plan strategic initiatives.

There are four types of data analytics that FMs can take advantage of:

  • Descriptive: Shows what’s happening now based on incoming data
  • Diagnostic: Explains why data is as it is and why events happened
  • Predictive: Helps forecast what is likely to happen
  • Prescriptive: Instructs on how to influence data and make impactful changes

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How Facilities Departments Win Using Analytics & Business Intelligence

Key Benefits of FM Analytics

Facilities management analytics support critical business operations. Core benefits include:

Enhanced Visibility

Gain a comprehensive view of all locations, assets, service providers, and resources to get visibility into equipment, spend, contractor performance, facility sustainability, and repair and maintenance volumes.

Increased Efficiency

Prioritize resources where they will make the greatest impact, avoid bottlenecks, and find areas for efficiency improvement by referencing analytical data. Set KPIs and track progress.

Reduced Spend

Discover cost-saving areas with spend, invoice, proposal, and work order volume analytics. Allocate spend intelligently and strategically via supplier, contractor, trade, category, district, and region-specific data. Create and track benchmarks across locations for cost control.

Data-Backed Decision-Making

Base all facilities management decisions, including resource allocation, asset management, and contractor sourcing, on concrete analytical insights. Provide reasoning behind all decisions to stakeholders across the organization.

Predicted Revenue

Calculate anticipated revenue and outcomes intelligently through FM analytics. Prioritize repair and maintenance activities based on their eventual business value.

Improved Work Quality

Evaluate individual contractor performance to ensure their work adheres to your standards. Hire only those contractors that have produced high-quality repair and maintenance work in the past.

How Facilities Departments Win Using Analytics & Business Intelligence

To be valuable to organizations, facilities managers need to leverage data. But what data is most important and how can analyzing it properly lead to business success?

Learn how FM analytics can take vast amounts of facilities management data and produce actionable insights that improve operational processes.

ServiceChannel FM Analytics Features

ServiceChannel’s FM analytics solution enables you to analyze repair and maintenance spend, organizational efficiency, and contractor performance to drive improved results for your organization.

  • Powered by GoodData – ServiceChannel FM analytics is powered by GoodData, a cloud-based solution that extracts, transforms, and integrates data from sources for visualization through simple web and mobile dashboards. This partnership means that facilities managers gain easy access to key FM analytics metrics for both internal and external facilities management processes.
  • Contractor Scorecarding – See contractor site check-in and out data, work order confirmations, and invoice submissions. Set service level expectations and KPIs to measure contractor performance and track spend. Examine previous feedback about service providers’ work for strategic hiring in the future.
  • Intuitive Interface – Navigate through easy-to-use, visual-based reports and graphics to efficiently gain insights and plan next steps.
  • Multi-Site Management – Access analytics data across all business locations, broken out by various metrics. View, learn, strategize, and plan efficiency-building and cost-saving initiatives for success across multiple locations.
  • Varied Standard Report Options – Learn insights from standard report templates detailing work orders, service providers, trades and categories, invoices, spend, and locations.

Facilities Management Analytics Success Stories

FM analytics needs vary by trade. At ServiceChannel, we provide solutions for businesses across numerous industries:

restaurant industry


Restaurants need efficient and cost-effective repair and maintenance processes in order to keep customers coming back. Learn how Bloomin’ Brands, one of the world’s leading casual dining companies, leveraged FM analytics to increase visibility and efficiency, reduce spend, and streamline processes.

Financial Services

Financial Services

Financial institutions need to create great customer experiences and maintain a safe environment for secure financial transactions. Read how DFC Global Corporation, a leading provider of alternative financial services, leveraged FM analytics to rectify their decentralization, weak visibility, and lack of data intelligence for a 27 percent reduction in repair and maintenance costs, plus an 85 percent reduction in FM admin costs.

retail industry


In retail, the way stores look and feel has an enormous impact on customer buying patterns. Fitness apparel giant Under Armour needed a way to optimize store appearance and improve employee efficiency to deliver even better customer experiences. See how Under Armour utilized FM analytics to achieve their efficiency, spend reduction, and customer experience goals.

FAQs About FM Analytics

When you’re considering implementing facilities management analytics, ensure you fully understand the process:

What Are My FM Analytics Platform Options?

  • Software as a Service (SaaS): This type of analytics platform automatically pulls data from other platforms to be analyzed in a virtual cloud environment. It uses existing, complex diagnostics set up that can be customized quickly and easily. It is an effective and affordable solution.  
  • Customized Solutions: Customized analytics systems are designed specifically for a business' existing processes. Customized analytics provide extreme flexibility but tend to be very costly to develop, implement, and maintain.
  • Embedded: Embedded analytics are integrated into existing FM hardware and software. This is a great option for new facilities with compatible equipment, but can be challenging and costly to fit into facilities with long-standing assets. There is also limited availability and functionality.
  • MSaaS: MSaaS analytics platforms are SaaS platforms run by remote engineers and analysts. Their expertise can help drive results, however, since the employees monitoring analytics are off-site, they may not align fully with your goals. 

What are the Benefits of SaaS FM Analytics?

SaaS FM analytics are cost-effective, accurate, flexible, and customizable to your existing technology and operations. Typically, SaaS FM analytics are cloud-based, which provides easy storage with simple, 24/7 remote access and control.

SaaS FM analytics are easy to implement and align, delivering results quickly. Additionally, additional features and functions can be added to SaaS FM analytics whenever needed. Costs are transparent and easy to control.

What Kind of FM Analytics Support Do I Get?

When you first become a ServiceChannel customer, our implementations team will train you and your staff so you have a comprehensive understanding of FM analytics and how best to use it. Once your implementation is complete, our customer support team will provide you and your staff with ongoing assistance.