Stay close to your customers during this peak season
Get through the challenges of the winter season with a few best practices.
ServiceChannel
Cold winter weather and the holiday rush can be a challenging time in this business. Your retailer and restaurant customers depend on the revenue boost. They need to keep their customers safe and avoid downtime at all cost.
For you as a service provider, extreme weather, power outages, road closures, illness, and holiday vacations will do their best to slow you down. But the work orders keep coming, everything’s urgent, and parts are in high demand and in short supply.
Your services can be affected by seasonal factors
ServiceChannel data show that all trades — plumbing, general repairs, refrigeration, HVAC, electrical, outdoor services— are affected by these seasonal factors. Some providers may see a dip in response time to work orders and same-day completion. These seasonal dips can have a lasting impact on performance scores.
Here are a few best practices to help you manage the inevitable emergencies and get through the season with happy customers, less stress, and your hard-earned performance scores intact:
- Let your customers know you’re here to handle anything they deem to impact sales or safety:
- Update your profile with emergency, 24-hour contact information
- Notify your customers if your offices will have holiday closures
- Accept all calls where possible
- Be ready to deliver and keep communications open on every work order — especially emergencies:
- Focus on first time completion
- Stock up on common parts
- Update your work orders with timely and complete notes
Coming through in a pinch during this peak season will help you cement a long and profitable partnership with your most valued customers.
