With our Provider Upgrade Calculator, you can compare the difference in quality, speed, and costs between the bottom 25% and the top 25% service providers for selected regions and trades.
Service Provider Upgrade Comparison
Select a City
Atlanta, GA
Boston, MA
Chicago, IL
Dallas, TX
Denver, CO
Los Angeles, CA
Miami, FL
Minneapolis, MN
New York, NY
San Francisco, CA
Seattle, WA
Washington, DC
States Average
Service Provider Upgrade Comparison
Refrigeration Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$736
$259
62% cost savings
Speed
Completion Time
2.0 days
1.1 days
0.9 days faster
Quality
First Time Completion
73%
90%
23% more often
Plumbing Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$700
$263
62% cost savings
Speed
Completion Time
2.5 days
1.1 days
1.4 days faster
Quality
First Time Completion
82%
94%
15% more often'
HVAC Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$837
$255
70% cost savings
Speed
Completion Time
2.4 days
1.1 days
1.3 days faster
Quality
First Time Completion
78%
93%
19% more often
Electrical Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$649
$238
63% cost savings
Speed
Completion Time
5.8 days
2.1 days
3.7 days faster
Quality
First Time Completion
79%
94%
19% more often
Kitchen Equipment Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$726
$265
63% cost savings
Speed
Completion Time
2.2 days
1.0 days
1.2 days faster
Quality
First Time Completion
71%
91%
28% more often
General Repairs Provider Performance / Atlanta, GA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$671
$241
64% cost savings
Speed
Completion Time
8.8 days
3.3 days
5.5 days faster
Quality
First Time Completion
70%
83%
19% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$919
$337
63% cost savings
Speed
Completion Time
2.0 days
0.9 days
1.1 days faster
Quality
First Time Completion
69%
85%
23% more often
Plumbing Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$599
$250
58% cost savings
Speed
Completion Time
2.0 days
1.0 days
1.0 days faster
Quality
First Time Completion
83%
94%
13% more often
HVAC Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$981
$321
67% cost savings
Speed
Completion Time
2.0 days
1.0 days
1.0 days faster
Quality
First Time Completion
75%
95%
27% more often
Electrical Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$695
$259
63% cost savings
Speed
Completion Time
5.0 days
2.5 days
2.5 days faster
Quality
First Time Completion
77%
90%
17% more often
Kitchen Equipment Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$713
$242
66% cost savings
Speed
Completion Time
3.4 days
1.8 days
1.6 days faster
Quality
First Time Completion
67%
85%
27% more often
General Repairs Provider Performance / Boston, MA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$743
$260
65% cost savings
Speed
Completion Time
6.5 days
3.2 days
3.3 days faster
Quality
First Time Completion
76%
96%
26% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / Chicago, IL
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$765
$258
66% cost savings
Speed
Completion Time
2.0 days
0.8 days
1.2 days faster
Quality
First Time Completion
74%
91%
23% more often
Plumbing Provider Performance / Chicago, IL
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$633
$246
61% cost savings
Speed
Completion Time
1.9 days
0.9 days
1.0 days faster
Quality
First Time Completion
84%
94%
12% more often
HVAC Provider Performance / Chicago, IL
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$1,105
$315
71% cost savings
Speed
Completion Time
2.8 days
1.0 days
1.8 days faster
Quality
First Time Completion
80%
95%
19% more often
Electrical Provider Performance / Chicago, IL
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$677
$247
64% cost savings
Speed
Completion Time
4.2 days
2.0 days
2.2 days faster
Quality
First Time Completion
79%
93%
18% more often
Kitchen Equipment Provider Performance / Chicago, IL
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$621
$227
63% cost savings
Speed
Completion Time
1.6 days
0.9 days
0.7 days faster
Quality
First Time Completion
67%
88%
31% more often
General Repairs Provider Performance / Chicago, IL
General Repairs Provider Performance / Minneapolis, MN
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$672
$222
67% cost savings
Speed
Completion Time
6.9 days
3.2 days
3.7 days faster
Quality
First Time Completion
72%
89%
24% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$875
$310
65% cost savings
Speed
Completion Time
3.4 days
1.0 days
2.4 days faster
Quality
First Time Completion
81%
92%
14% more often
Plumbing Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$768
$320
58% cost savings
Speed
Completion Time
2.9 days
1.1 days
1.8 days faster
Quality
First Time Completion
86%
97%
13% more often
HVAC Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$1,145
$363
68% cost savings
Speed
Completion Time
3.5 days
1.0 days
2.5 days faster
Quality
First Time Completion
81%
96%
19% more often
Electrical Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$731
$280
62% cost savings
Speed
Completion Time
4.2 days
2.2 days
2.0 days faster
Quality
First Time Completion
79%
100%
27% more often
Kitchen Equipment Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$773
$260
66% cost savings
Speed
Completion Time
2.3 days
1.4 days
0.9 days faster
Quality
First Time Completion
76%
93%
22% more often
General Repairs Provider Performance / New York, NY
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$828
$281
66% cost savings
Speed
Completion Time
7.3 days
3.1 days
4.2 days faster
Quality
First Time Completion
83%
100%
20% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$980
$359
63% cost savings
Speed
Completion Time
1.9 days
0.9 days
1.0 days faster
Quality
First Time Completion
69%
86%
25% more often
Plumbing Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$740
$276
63% cost savings
Speed
Completion Time
2.0 days
1.0 days
1.0 days faster
Quality
First Time Completion
79%
99%
25% more often
HVAC Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$1,108
$314
72%. cost savings
Speed
Completion Time
3.0 days
1.0 days
2.0 days faster
Quality
First Time Completion
73%
93%
27% more often
Electrical Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$851
$292
66% cost savings
Speed
Completion Time
6.5 days
2.6 days
3.9 days faster
Quality
First Time Completion
80%
95%
19% more often
Kitchen Equipment Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$773
$300
61% cost savings
Speed
Completion Time
2.2 days
1.1 days
1.1 days faster
Quality
First Time Completion
71%
94%
32% more often
General Repairs Provider Performance / San Francisco, CA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$850
$272
68% cost savings
Speed
Completion Time
6.5 days
2.4 days
4.1 days faster
Quality
First Time Completion
82%
92%
12% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$658
$100
85% cost savings
Speed
Completion Time
2.9 days
0.9 days
2.0 days faster
Quality
First Time Completion
68%
87%
28% more often
Plumbing Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$714
$293
59% cost savings
Speed
Completion Time
3.7 days
1.1 days
2.6 days faster
Quality
First Time Completion
79%
91%
15% more often
HVAC Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$899
$298
67% cost savings
Speed
Completion Time
3.0 days
1.1 days
1.9 days faster
Quality
First Time Completion
81%
93%
15% more often
Electrical Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$688
$278
60% cost savings
Speed
Completion Time
6.9 days
2.1 days
4.8 days faster
Quality
First Time Completion
77%
85%
10% more often
Kitchen Equipment Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$767
$281
63% cost savings
Speed
Completion Time
3.8 days
1.8 days
2.0 days faster
Quality
First Time Completion
69%
85%
23% more often
General Repairs Provider Performance / Seattle, WA
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$650
$253
61% cost savings
Speed
Completion Time
6.6 days
3.6 days
3.0 days faster
Quality
First Time Completion
79%
90%
14% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$799
$324
59% cost savings
Speed
Completion Time
1.9 days
0.9 days
1.0 days faster
Quality
First Time Completion
68%
85%
25% more often
Plumbing Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$694
$288
59% cost savings
Speed
Completion Time
2.4 days
1.0 days
1.4 days faster
Quality
First Time Completion
86%
93%
8% more often
HVAC Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$1,030
$311
70% cost savings
Speed
Completion Time
2.1 days
1.0 days
1.1 days faster
Quality
First Time Completion
78%
90%
15% more often
Electrical Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$683
$257
62% cost savings
Speed
Completion Time
4.4 days
2.0 days
2.4 days faster
Quality
First Time Completion
77%
92%
19% more often
Kitchen Equipment Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$719
$266
63% cost savings
Speed
Completion Time
1.7 days
0.9 days
0.8 days faster
Quality
First Time Completion
74%
90%
22% more often
General Repairs Provider Performance / Washington, DC
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$697
$262
62% cost savings
Speed
Completion Time
5.9 days
2.1 days
3.8 days faster
Quality
First Time Completion
78%
93%
19% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
Refrigeration Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$793
$273
66% cost savings
Speed
Completion Time
2.3 days
0.9 days
1.4 days faster
Quality
First Time Completion
71%
88%
24% more often
Plumbing Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$648
$255
61% cost savings
Speed
Completion Time
2.4 days
1.0 days
1.4 days faster
Quality
First Time Completion
82%
94%
14% more often
HVAC Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$977
$300
69% cost savings
Speed
Completion Time
2.6 days
1.0 days
1.6 days faster
Quality
First Time Completion
78%
93%
19% more often
Electrical Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$680
$253
63% cost savings
Speed
Completion Time
5.1 days
2.0 days
3.1 days faster
Quality
First Time Completion
78%
92%
19% more often
Kitchen Equipment Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$703
$255
64% cost savings
Speed
Completion Time
2.4 days
1.2 days
1.2 days faster
Quality
First Time Completion
71%
89%
26% more often
General Repairs Provider Performance / Average of States
BOTTOM 25%
TOP 25%
DIFFERENCE
Cost
Median Invoice Cost
$705
$243
66% cost savings
Speed
Completion Time
6.9 days
3.1 days
3.8 days faster
Quality
First Time Completion
76%
93%
23% more often
Select a Trade
Refridg.
Plumbing
HVAC
Electrical
Kitchen Eq.
Gen. Repair
If you want to improve on your providers and save on cost, this is definitely something that your company should look into.
Save A Lot Jackie Schmollinger, Facilities Manager, Save A Lot
Why should we upgrade our service providers?
If you’re operating a chain of locations, how do you know the service providers you’re working with are delivering the best maintenance for your money?
Upgrading your provider network is the most powerful way to reduce costs and improve service results.
Our calculator shows you how upgrading to top-performing providers can give you improved speed and quality — and lower overall invoice costs.
Not only will your facilities budget go further, but you’ll keep customers happy and revenue flowing by reducing asset downtime.
What does the data mean?
This calculator shows how much improvement is possible across cost, speed, and quality by working with top-ranked vendors. These three featured metrics are just a sample of more than 30 KPIs that ServiceChannel analyzes to get the complete picture of provider performance.
Cost. The median invoice cost is the provider’s typical bill for a client. This reflects the actual cost paid, rather than the hourly labor rate, which can be misleading.
Speed. Completion time measures the days elapsed between the work order creation and completion dates.
Quality. First time completion measures how often the work order is completed on the first visit, which leads to less disruption and lower cost.
*The Provider Upgrade Calculator is based on more than $27 billion dollars in work order services delivered to 450,000 locations on the ServiceChannel platform since 2018.
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