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Platform Software

Field Tech Manager

Spend less time scheduling internal technicians and third party providers

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Manage internal and external technicians, seamlessly

With Field Tech Manager, you can manage repair and maintenance work performed by internal teams and external providers, all in one place.  

Quickly assign work to internal technicians, group them into crews for specific jobs, and ensure the most urgent work is getting done, so that you can be sure you’re getting the most out of their time. 

  • Focus on priorities first

    With control over technician schedules, you can ensure they are focused on the most urgent work for your business. 

  • Simplify your scheduling process

    Spend less time on the scheduling puzzle with a simple, visual board. 

  • Increase technician productivity

    By optimizing schedules to reduce idle and travel time, your technicians can make the most of their day. 

Highlights

  • Manage and assign work to internal technicians 
  • Easily assign and schedule work orders on a daily calendar 
  • Automatically assign work orders based on trade or location  
  • See the status of work orders at a glance with color-coded tiles  
  • Track parts and supplies inventory and cost 

See how Field Tech Manager simplifies scheduling for Sam’s Club

RJ Zanes Senior Director of Facilities, Sam's Club

Check out the full story

Features

Field Tech Manager simplifies the scheduling process and ensures the most urgent work is getting done fastest.  

Add new shifts and assign up to three to a technician

Technician Shifts

Create, edit and manage technician shifts to ensure work is performed on time 

  • Create and assign up to 3 shifts per technician 
  • Auto-assign work orders based on technician shifts 

Dispatch Board

Assign and schedule work for internal technicians to increase productivity 

  • Easily assign and schedule the most urgent work orders on a daily calendar 
  • See the status of work at a glance with color-coded tiles 
  • Group techs into crews for handling certain jobs 
Your dispatch board provides an at-a-glance technician schedule
Techs can see their schedule in a simple mobile view

My Schedule

A simple calendar view for internal technicians 

  • The ServiceChannel Provider app has a My Schedule view, so techs can see their schedule of assigned work orders for each day of the week 
  • Technicians can quickly tap on a work order from My Schedule to get directions or check-in to start tracking time 

FAQs

Frequently Asked Questions about Field Tech Manager

Can’t find an answer to your question? Get in touch.

I have a lot of internal technicians. How do I add them all? 

You can add technicians in bulk by uploading an Excel template with basic details like their name, email and phone. You can also indicate their role, such as “Technician,” which will auto-assign them the right permissions. 

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Want to better manage internal technicians?

Tell us more about your challenges assigning work to internal and external providers.

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