Platform Software

Assets

Track the condition and spend on your assets to protect revenue and reduce total cost of ownership

Reduce asset downtime and operating costs

The ServiceChannel Assets module makes it easy to get a real-time handle on your assets. It automates the capture of required information when installing, servicing, and replacing capital assets.

It also manages preventative maintenance plans, work orders, and billing with the ServiceChannel mobile app. So you avoid excessive maintenance spend — all while increasing asset uptime and improving the customer experience.

Track assets to unlock insights

With a single source of truth for your equipment, you can accurately track reliability and total cost of ownership.
Replace assets before they fail

When you have visibility into downtime, maintenance costs, and remaining useful life, you can proactively replace individual assets at the optimal time.
Max out your warranties

Automatically route work that’s covered under warranty to the right provider — so you never miss out on free fixes.

Highlights

Track the completion of preventive maintenance for each asset
Scan an asset tag to request service or review the history
Compare the cost to service an asset vs. the cost to replace it
Rank equipment suppliers by reliability and operating cost
Justify investments with data for capital planning

See how Sam’s Club reduces costs and downtime

We’ve got a team of about 4,000 providers across the network. And we leverage that team to drive best practices and innovation through means of various contract types and scopes of work through preventative maintenance as well as things like condition-based monitoring systems.

RJ Zanes Senior Director of Facilities Maintenance at Sam’s Club

Check out the full story

Features

The ServiceChannel Assets module makes it easy to get a real-time handle on your assets. It automates the capture of required information when installing, servicing, and replacing capital assets.

Asset records

Track assets in the field on mobile

Scan asset tags, and create and edit asset records onsite
Automatically generate and assign work orders to the right technician
Track standard and custom asset attributes
Maintain records for each asset by make, model, serial number and any custom attributes you create

Providers

Empower your providers to keep records up to date

Allow your providers to edit asset records and upload assets in bulk
Providers can ensure asset records are up to date while onsite with the tap of a button

Sync records

Sync asset records with your ERP system for accurate accounting

Make it easier for your finance team to keep track of assets in the field
Report accurately at tax time

Asset history

Track a complete record of asset history

See all past repair and maintenance work orders
Track revisions to the asset record over time
Track historical total spend on assets by type, region, location, and service provider.
Automatically get notifications when spend levels reach preset thresholds or exceed historical costs.
Monitor warranties for all assets

Remote monitoring

Integrate your remote asset monitoring systems

Automatically create work orders linked to asset records based on conditions and alerts
Sync new and updated asset records between systems

FAQs

Frequently Asked Questions about Contractor Scorecard

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Why is it important to track asset data using ServiceChannel?

Monitoring and maintaining all your assets effectively also helps you make more informed decisions about capital expenditures. As a result, asset inventory management can positively impact your bottom line. Historically, manual asset tracking solutions, such as logbooks and spreadsheets, were the primary tools for asset management. However, these traditional methods can undermine efforts to closely manage assets. After all, manual asset inventory management processes fail to provide real-time visibility. They can also lead to data fragmentation and inaccuracies.

Due to the potential pitfalls of manual processes, asset management software has become an increasingly popular alternative. 

Do I need to tag my assets to get started?

While it isn’t required, we highly recommend asset tagging as it’s fundamental to your overall strategy.

Enhance visibility and control: Whether barcodes or RFID, asset tags provide a continuous, real-time view of asset location and status, helping you minimize misplacement and loss. 
Improve inventory management: Tagging allows for quick, accurate inventory counts, replacing time-consuming manual processes, and reducing errors. 
Audit and manage compliance with accuracy: Tags ensure data accuracy and consistency, which is vital for financial reporting, audits, and meeting regulatory requirements. 
Make informed decisions: With detailed data on asset location, usage, and maintenance history, you can make better, data-driven decisions about procurement, repairs, and replacements. 
Increase operational efficiency: Streamline processes, reduce time spent searching for assets, and improve maintenance scheduling. 
Extend asset lifecycles: Track maintenance and breakdown history to implement effective preventive maintenance schedules.

Ultimately, asset tags significantly reduce operational costs by preventing loss, and by optimizing asset use and maintenance. They also keep track of new assets—and old ones that are replaced. 

Can my providers help me keep asset data up-to-date?

Yes! If given permissions in ServiceChannel, your providers can access and edit ServiceChannel data and verify it or make changes. They can also validate the existing data while onsite using the app.

ServiceChannel Mobile App

With the ServiceChannel App, you’re never more than a tap away from your work orders. Onsite or on the road, make every minute of your day productive and ensure issues are resolved promptly.

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Let’s get started

Want to get more from your asset data?

Tell us about your challenges with asset management, and we’ll help you build a strategy to achieve your goals.
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