Platform Data Insights

The data speaks a thousand words

With the rich data tracked in ServiceChannel as a guide, brands ensure a reliable customer experience at every location, while making smart decisions about facilities spend.

And by combining the data from over 500 brands across our platform, ServiceChannel has access to unique industry intelligence unavailable anywhere else. The data tells us where to save costs, which providers to source, and when to replace assets.

Check out insights from our platform data below. What story is your data telling you?

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With ServiceChannel we now have data-driven information to help decide which providers to work with — and how much we should pay.
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Lower rates don't mean lower costs.

Our data on 70k providers shows you need to look beyond labor rates to choose the best ones. Labor time matters more than hourly rates.

How do you stack up on facilities spend?

Half of QSR restaurant brands in CA spend <$30k per location. See our Facilities Benchmark Report to find savings opportunities based on our industry data.

Janitorial trade volume increased 73%

2020 meant more cleaning and less plowing. Our platform data shows major shifts in what brands needed to do for their locations.

Is your facilities data telling you what you need to know?

Are you buying reliable kitchen equipment?

When your kitchen equipment breaks down, your customer satisfaction cools off.

We analyzed repair data and found some brands need to be fixed twice as often as others. Procurement decisions can make a big impact on your kitchen uptime—and revenues.


Look to the data for updating budgets

How are you forecasting your facilities spend for 2021?

Our data for 2020 shows that grocers shifted their budgets as shopping rapidly evolved, with customers expecting safe and clean locations and buying more on each trip.


What records did you set in 2020?

We know 2020 kept you busy. Here’s a couple of records we saw on the ServiceChannel platform during the year.


Focus on faulty assets that cost the most

Do you know which asset hotspots are burning up your budget?

Across 3.2 million assets managed on ServiceChannel, this equipment was particularly expensive to keep running in 2020.


Are you prepared for weather emergencies?

Snow or shine, sales must go on. Brands ordered over 34k snow removals in the week of Jan 27 to Feb 2, 2021.

Are your costs too high?

The data has answers. Use our Facilities Benchmark Report to see how you compare to other restaurants.

Shine a light on hidden trends

What’s lurking in the data? How about bats creating way more havoc than squirrels, with alligators making their mark, too! When you have data on your facilities, you spend less time being surprised by squirrely situations, and more time taking action.

What Data Are You Missing?

Stop guessing, and start to know. Let the data drive your decision-making and accelerate your impacts.

Discuss your challenges with our experts to see where data could save you the most.