data analytics and insights
Move forward with confidence
Make proactive decisions and take action backed by real-time data and strategic insights.
Deliver the ideal customer experience – every time
Customers expect great experiences with every visit, which means keeping your brand top of mind requires continuous refinement. ServiceChannel gives you data on how your facilities are performing for your brand, plus the insights you need to make more proactive investments for your future.
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Measure what impacts your brand most
By tracking the performance that defines your customer experience, from asset downtime to janitorial services, you can know what’s working and keep making improvements.
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Optimize your budget
Monitor performance and spending trends for locations, assets, trades, and more, so you can strategically invest your budget where it makes the most impact for growing your brand.
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Take a data-driven point of view
With full visibility into everything that’s going on, every day, you can rest easy knowing your team won’t miss a thing — and that you’ll have the insights you need to answer any question.
Unlock insights for all
collaboration
Bring actionable insights to the table
Transform from being a siloed function that reacts when something is broken, to being a strategic partner that drives your business toward its goals.
From which building design has the lowest operating cost to which supplier has the most reliable equipment, your Facilities team has unique insights into operations and assets, and they can offer valuable insights to the business.
asset performance
Proactively manage your asset health
Track performance data and health reports on every asset so you know which equipment is driving your carbon footprint and causing downtime.
Then shrink your revenue loss, your emissions, and your total cost of ownership by allocating your capital investments to where they make the greatest impact on your business goals.
Performance monitoring
See hotspots before they catch fire
When you have visibility to the providers that are falling behind schedule, the assets with the most downtime, or the locations in the worst condition, you can proactively take action and solve root causes before the problems grow and damage your brand.
data-first decision-making
Look back to get ahead
Unlock your historical data with contextual insights and AI machine learning recommendations to make smarter decisions about providers, proposals, and invoices. Analyze your trending root causes to see how you can proactively stop future issues from happening again.
Featured resource
Let’s get started
Want the data to be more strategic?
Tell us about your challenges and we’ll help you find the insights you need to achieve your goals.
Book a Demo