Service automation is technology that automates tasks to accomplish them faster, easier, and with greater efficiency. For the facilities management (FM) sector, service automation technology helps organizations manage repair and maintenance (R&M) at all of their locations from a single dashboard. Service automation streamlines FM processes like validating work performed in the field, managing risk, keeping track of all planned and demand service requests, and completing proposal and invoices across all trades, categories and locations.

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Case Study:
Louis Vuitton

Key Benefits of Service Automation

Service automation transforms the way businesses plan, schedule, manage, and analyze R&M efforts across their locations. Service automation technology supports facilities managers with:

Contractor Selection & Management

Source qualified contractors and gain easy access to compliance data including W-9 forms and insurance information. Easily send and receive proposal requests to one or more contractors online.

Work Order Management

Manage all R&M work orders, service requests, contractor proposals, and preventive maintenance across business locations on a single dashboard. Place service requests via computer, mobile application, or call center if quicker resolution is required.

Asset Management

Keep a detailed record of equipment in all locations, including all work history, warranties, and maintenance records so you can anticipate your assets’ R&M needs. Easily locate where to order approved asset-related materials.

Preventive Maintenance Management

Schedule routine maintenance work ahead of time, set repeating work orders, authorize not-to-exceed (NTE) levels, and verify and validate all preventive work performed.

Invoice and Payment Management

View and complete digitally-submitted contractor invoices, validate against contracted rates and sales taxes, code for G/L processing, and link with third-party accounting systems, reducing processing costs and time.

Analytics and Insights Creation

Access a simple reporting and management dashboard that updates operational and strategic data in real-time across all locations, trades and contractors. Learn how to reducing spend while increasing service quality and efficiency.

How to Leverage Service Automation Across Your Business

How can facilities managers demonstrate their worth and add strategic value to the workplace? Start by adopting service automation to drive better interdepartmental collaboration and communication.

Learn the benefits of adopting service automation across different teams and the important role FMs play in the company’s larger, broad-based business strategies.

Unique Service Automation Technology Features

ServiceChannel’s Service Automation platform combines a web- and mobile-based work order management platform with integrated analytics in a complete source-to-settle solution. The configurable SaaS platform allows you to order and validate work, manage planned service requests, and complete invoices across all trades, categories, and locations.

  • Simplified Work Order Creation – FMs at any location can enter facility maintenance service requests directly into system; work orders are then routed to the appropriate contractor at proper, preapproved rates.
  • Contractor Solutions – Input work order notes to ensure effective communication throughout your FM organization. Update contractor contact and payment information and track insurance and certifications easily and efficiently.
  • Accessibility Across Sites and Platforms – Service automation aggregates all your FM processes onto one platform with guaranteed security and open architecture. Your data is always accessible from the office or the field via our mobile capabilities.
  • Cloud-Based System – ServiceChannel’s cloud-based facility management system eliminates costly software installs and upgrades, mitigates the need for additional hardware, and dramatically reduces cost of ownership.
  • Scorecarding – Compare service performance across all facility maintenance contractors via real-time scorecards, so you always know who to hire in the future.
  • Spend Analysis – Analyze FM spend data in an easy-to-read dashboard. Learn trends and outliers, evaluate goals, and compare to competitors. Make strategic, data-backed decisions about spend allocation.
  • Monitor Service in Real-Time – ServiceChannel’s Service Automation platform lets you track contractor check-in/check-out times via GPS geo-locator or mobile phone interactive voice response (IVR). Know where your service providers are and what they’re doing at all times.
  • Enterprise-Wide Integration – ServiceChannel Service Automation easily connects to your organization’s accounting and payment systems. Connected systems minimize data input errors and streamline payment and audit processes.

Service Automation Success Stories

FM service automation needs are different in every industry.
We help you succeed no matter your trade.

Due to waste and inefficiency, there is $20 billion in potential savings within the FM industry; ServiceChannel can help get you there. ServiceChannel now helps more than 50,000 facilities maintenance professionals and commercial contractors do $15B in business across 200,000 locations and 63 countries. We’ve amassed a breadth of knowledge along the way, and we’re ready to share it with you.

Learn more about service automation successes across industries:

restaurant industry


Our restaurant solutions deliver value to all types of restaurants, including some of the largest brands in the industry. Read the case study, to learn how a popular fast-casual restaurant achieved results including 44% reduction in work order resolution time.

Gyms & Fitness

Gyms & Fitness

Fitness facilities management requires knowledge of specialized equipment and a focus on brand uptime. Read how CorePower Yoga, a rapidly growing national yoga studio, used ServiceChannel’s service automation platform to achieve outcomes like 49% reduction in facilities costs.

Grocery & Convenience Store industry

Convenience Store

Convenience stores (C-Stores) face vast amounts of competition for business and are now adding specialty features to differentiate themselves. When a C-Store makes updates, they also need to update their FM strategy. Discover how RaceTrac leveraged ServiceChannel’s service automation platform to gain access to enhanced visibility into reporting for trend analysis and budget planning.

FAQs About Service Automation

Service automation helps businesses manage R&M, boost efficiency, track results, and make strategic business decisions. Before implementing a service automation solution, there are questions every organization needs to ask:

What are My Service Automation Platform Options?

ServiceChannel offers the Service Automation Essentials package and the Service Automation Professional package. Service Automation Essentials is our core package and includes R&M management capabilities for all of your locations, a complete source-to-settle solution, and promises greater visibility, transparency, cost reduction, and service improvements. Service Automation Professional includes all features of Service Automation Essentials, plus enhanced analytics and business intelligence. We recommend Service Automation Professional for large enterprises with complex needs.

How Does Service Automation Integrate with Existing Processes?

Our technical team can set up ServiceChannel's Service Automation platform to feed service data into your existing corporate intranet or Internet site and will ensure seamless integration with your existing internal. ServiceChannel uses nonobtrusive technology that provides clients with timely, accurate, and pertinent information; proactive notification; and enhanced reporting and analysis capabilities.

What Kind of Support is Included?

When you first become a ServiceChannel customer, our implementations team will train you and your staff so you have a comprehensive understanding of ServiceChannel products and how best to use them. Once your implementation is complete, our customer support team will provide you and your staff with ongoing assistance 24 hours a day, 7 days a week.