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Managed Service

Work Order Management

ServiceChannel coordinates work orders end to end to expedite work and control costs.

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Complete work on time without chasing every detail

That means fewer delays, fewer surprise invoices, and more time for your team to focus on customers.

Work Order Management is ideal for brands that need help keeping work on track, validating completion, and reviewing proposals and invoices before costs get out of hand.

  • Keep work on track

    We monitor work orders from creation to completion and step in when issues arise.

  • Resolve disruptions faster

    We follow up on delays, missed ETAs, and other exceptions, and reassign providers when needed.

  • Control costs before payment

    Our trade specialists review proposals and we audit invoices to prevent overpayment.

How it works

  • We monitor every work order from creation through completion. 
  • When work stalls or an exception occurs, we follow up with providers and locations. 
  • For emergencies, we confirm ETAs and reassign providers when needed. 
  • When a proposal is required, our trade specialists review it for technical accuracy and pricing, then recommend whether to approve. 
  • Before closeout, we verify completed work with the required proof and audit invoices to control costs. 

Highlights

  • End-to-end work order coordination
  • Real-time tracking and intervention
  • Emergency ETA confirmation
  • Provider follow-up and reassignment 
  • Work completion validation 
  • Trade specialist proposal review 
  • Invoice auditing to prevent overpayment

Features

  • Work order coordination

    • Oversee work orders from creation to completion so work gets done on time.
    • Keep everyone informed with detailed notes on work in progress
    • Verify completion with the required notes and photos 

  • Exception handling

    • Step in when delays, missed arrivals, access issues, or other disruptions put work at risk. 
    • Reassign declined or unconfirmed work to backup providers 
    • Review performance regularly to spot trends and improve results 

  • Cost control

    • Audit invoices against agreed rates and hours to help prevent overpayment 
    • Trade specialists review proposals for accuracy and pricing 
    • Approve or escalate not-to-exceed (NTE) increases within your limits 
Let’s get started

Ready to keep work moving without chasing every provider yourself?
Book a Demo