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Managed Service

Platform Administration

ServiceChannel configures your account for ongoing efficiency and accuracy.

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Keep your system running smoothly as your program changes

That means less time spent on administrative tasks, better data accuracy, and a smoother experience for your team.

Platform Administration is ideal for brands that need help keeping their settings updated as they add and change locations, providers, workflows, reports, and users over time. 

  • Reduce administrative work

    We take care of system setup and configuration so your team can focus on core business activities.

  • Keep data accurate

    We update provider assignments, location details, and system settings as your program evolves.

  • Improve visibility

    We configure dashboards and reporting based on your needs, so you have the data for proactive decisions. 

How Platform Administration works

  • ServiceChannel manages account setup and ongoing configuration updates so you don’t have to. 
  • We maintain provider assignments, location details, user access, business hours, and approval workflows as your program changes. 
  • We set up and maintain preventive maintenance schedules and tracking of assets, refrigerant, and inventory. 
  • We configure dashboards and reporting to give your team the visibility it needs. 
  • We communicate system updates and review your feature requests. 

Highlights

  • Account setup and configuration 
  • Provider assignment and location updates 
  • User access and approval workflows 
  • Dashboard and reporting configuration 
  • Preventive maintenance program administration 
  • Asset, refrigerant, and inventory tracking setup 
  • Improved data accuracy 

Features

  • Account configuration

    • Keep your account aligned to your operating model as locations, providers, and standards change. 
    • Update provider assignments and location details as needed 
    • Set up asset tracking, refrigerant tracking, and inventory 

  • Access and workflows

    • Manage user access, business hours, and approval workflows
    • Set up and maintain preventive maintenance schedules 
    • Adjust system settings when your processes change 

  • Reporting and support

    • Configure dashboards and reporting settings to support proactive decisions.
    • Keep data accurate with consistent updates and oversight
    • Communicate system updates and review feature requests
Let’s get started

Ready to keep your ServiceChannel account accurate and efficient without extra administrative work?
Book a Demo