Managed Service
Call Center
With Call Center, your operations team can create work orders and notify providers 24/7 by phone.
Keep service requests moving, day or night
That means fewer after-hours interruptions, faster emergency dispatch, and clearer updates for your locations.
Call Center is ideal for brands whose store or operations teams need a reliable way to request service, check status, and get urgent issues moving without waiting on internal support.
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Give locations 24/7 support
Your teams can call for help creating work orders, sharing status updates, and moving urgent issues forward.
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Notify providers faster
We contact providers to confirm emergency dispatch, acceptance, and ETA.
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Reduce the burden on your team
Your facilities team gets fewer routine interruptions while still keeping visibility into every request.
How Call Center works
- Store or operations teams call ServiceChannel when they need help with a service request.
- The Call Center team creates or updates the work order and captures the right details.
- For emergencies, we contact providers to confirm dispatch and ETA.
- Updates are documented so facilities teams, operations teams, and providers stay aligned.
Highlights
- Create work orders by phone
- Notify providers 24/7
- Support emergency dispatch
- Confirm provider acceptance and ETA
- Share status updates
- Reduce after-hours interruptions
Features
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Work order creation
Create and update service requests on behalf of locations.
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Emergency dispatch support
Follow up with providers to confirm acceptance and ETAs for urgent work.
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Status updates
Keep work order notes current so teams know what is happening.
Let’s get started
Ready to give your locations reliable 24/7 support for service requests?
Book a Demo