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Managed Service

Call Center

ServiceChannel answers the phone 24/7 to help your operations team create work orders, get status updates, and confirm emergency ETAs. 

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Keep service requests moving, day or night

That means fewer after-hours interruptions, faster emergency dispatch, and clearer updates for your locations.

Call Center is ideal for brands whose store or operations teams need a reliable way to request service, check status, and get urgent issues moving without waiting on your facilities team.

  • Give locations 24/7 support

    Your teams can call anytime to create work orders, check status and next steps, and move urgent issues forward.

  • Speed up emergency response

    We triage requests, prioritize emergencies, and confirm provider acceptance and ETAs.

  • Reduce the burden on your team

    Your facilities team gets fewer routine interruptions while still keeping visibility into every request.

How it works

  • Store or operations teams call ServiceChannel anytime to request service or check on a work order. 
  • The Call Center team creates or updates the work order and captures the right details. 
  • For emergencies, we follow up with providers to confirm acceptance and ETA. 
  • We update work order notes in real time so facilities teams, operations teams, and providers stay aligned. 

Highlights

  • Create work orders for you 24/7 by phone 
  • Confirm provider arrival time for emergencies 
  • Answer status and next-step questions from your locations 
  • Triage requests and prioritize emergencies 
  • Log provider check-ins and check-outs to keep records accurate 
  • Free your staff from after-hours interruptions 

Features

  • 24/7 service requests

    • Create and update work orders by phone for your operations team.
    • Answer calls from locations and providers 24/7, including nights and weekends

  • Emergency dispatch support

    • Triage requests and prioritize emergencies 
    • Follow up with providers to confirm acceptance for urgent work.
    • Update arrival times so locations know when help is coming 

  • Status updates

    • Update work order notes in real time so teams know what is happening.
    • Answer status and next-step questions from your locations
    • Log provider check-ins and check-outs to keep service records accurate
Let’s get started

Ready to give your locations reliable 24/7 support for service requests?
Book a Demo