Skip To Content Scheduled Maintenance Scope of Work for SC Managed
In Scope
- Establish an agreed upon scope of work for scheduled maintenance services
- Recommend a scope of work as needed
- Utilize an existing customer-supplied scope of work, as needed
- Establish a target list of customer locations to include in the request for proposal (“RFP”)
- Compile a target list of providers to receive the RFP, which may include customer-supplied providers and providers operating off platform
- Design, test and obtain customer approval to distribute the RFP
- Release and management of the RFP, including provider inquiries and training sessions, if needed
- Analyze RFP results to recommend providers
- Present award scenario for customer approval
- Communicate awards and declines to chosen providers
- Develop and loading of provider coverage assignments
- Issue initial scheduled maintenance dispatches
Out of Scope
- Ongoing management of the scheduled maintenance program, including changes to schedules, frequencies, NTEs, and additional work found on visits
- Participant performance reviews and coaching after dispatch
- Site visits or other location engagements to collect location-specific variables (i.e., floor type, # RTUs, landscape-able areas, etc.)
- Scrubbing of customers’ nonstandard or decentralized asset data
- Return-on-investment analysis
