Scheduled Maintenance Scope of Work for SC Managed

In Scope

• Establish an agreed upon scope of work for scheduled maintenance services
• Recommend a scope of work as needed
• Utilize an existing customer-supplied scope of work, as needed
• Establish a target list of customer locations to include in the request for proposal (“RFP”)
• Compile a target list of providers to receive the RFP, which may include customer-supplied providers and providers operating off platform
• Design, test and obtain customer approval to distribute the RFP
• Release and management of the RFP, including provider inquiries and training sessions, if needed
• Analyze RFP results to recommend providers
• Present award scenario for customer approval
• Communicate awards and declines to chosen providers
• Develop and loading of provider coverage assignments
• Issue initial scheduled maintenance dispatches

Out of Scope

• Ongoing management of the scheduled maintenance program, including changes to schedules, frequencies, NTEs, and additional work found on visits 
• Participant performance reviews and coaching after dispatch
• Site visits or other location engagements to collect location-specific variables (i.e., floor type, # RTUs, landscape-able areas, etc.)
• Scrubbing of customers’ nonstandard or decentralized asset data
• Return-on-investment analysis