Skip To Content Provider Network Development and Network Management Scope of Work for SC Managed
Provider Network Development
In Scope
- Analyze ServiceChannel network providers to identify top performers
- Benchmark non-ServiceChannel provider performance against baseline, if available
- Integrate customer-designated providers w/ServiceChannel network providers to recommend best-fit network
- Verify provider capabilities and willingness to participate
- Submit optimized network of provider assignments to customer for approval
- Transmit and monitor provider network invites
- Issue monthly provider performance reporting
- Re-analyze optimized provider networks quarterly
- Updated provider assignments quarterly, if necessary
- Load initial agreed-upon provider assignments
- Design initial provider assignment for newly added locations
- Perform interim updates to provider assignments
Out of Scope
- Provider contracting and insurance compliance verification (Covered under Network Management)
- Not available for Canada as a standalone service
- Identification of locations requiring union labor or other specialized certifications (Customer must provide list)
Provider Network Management
In Scope
- Provider Network Development(See Provider Network Development Scope of Work above)
- Enable contracting between provider and customer via ServiceChannel’s standard provider services agreement
- Verify compliance with ServiceChannel’s standard insurance requirements as coverage assignments are built
- Manage provider network invites to completion
- Ongoing verification of compliance of standard insurance requirements
- Transition of customer-providers to ServiceChannel’s standard provider agreements, as needed
- Onboard customer-recommended providers to perform work via the ServiceChannel platform
- Provide provider training on ServiceChannel platform use
- Coach providers to improve KPI performance
- Communicate customer specific service requirements and standards.
- Work with customer’s accounts payable group to acquire customer-vendor numbers
- Monitor and adjust customer’s provider as needed
- Deliver provider performance assessments and recommendations
Out of Scope
- Sourcing of providers off platform for any trades other than optimized trades
- Contracting of providers on customized or customer-supplied agreements
- Verifying compliance with customer’s custom insurance requirements.
- Negotiation of labor and travel rates
- Contracting of providers supporting Specialty or customer-designed trades
- Handling provider payment escalations or inquiries
- Management of customer-specific contracting requirements outside ServiceChannel’s standard provider services agreement
