Provider Network Development and Network Management Scope of Work for SC Managed

Provider Network Development

In Scope

• Analyze ServiceChannel network providers to identify top performers
• Benchmark non-ServiceChannel provider performance against baseline, if available
• Integrate customer-designated providers w/ServiceChannel network providers to recommend best-fit network
• Verify provider capabilities and willingness to participate
• Submit optimized network of provider assignments to customer for approval
• Transmit and monitor provider network invites
• Issue monthly provider performance reporting
• Re-analyze optimized provider networks quarterly
• Updated provider assignments quarterly, if necessary
• Load initial agreed-upon provider assignments
• Design initial provider assignment for newly added locations
• Perform interim updates to provider assignments

Out of Scope

• Provider contracting and insurance compliance verification (Covered under Network Management)
• Not available for Canada as a standalone service
• Identification of locations requiring union labor or other specialized certifications (Customer must provide list)

Provider Network Management

In Scope

• Provider Network Development(See Provider Network Development Scope of Work above)
• Enable contracting between provider and customer via ServiceChannel’s standard provider services agreement
• Verify compliance with ServiceChannel’s standard insurance requirements as coverage assignments are built
• Manage provider network invites to completion
• Ongoing verification of compliance of standard insurance requirements 
• Transition of customer-providers to ServiceChannel’s standard provider agreements, as needed
• Onboard customer-recommended providers to perform work via the ServiceChannel platform
• Provide provider training on ServiceChannel platform use
• Coach providers to improve KPI performance
• Communicate customer specific service requirements and standards.
• Work with customer’s accounts payable group to acquire customer-vendor numbers
• Monitor and adjust customer’s provider as needed
• Deliver provider performance assessments and recommendations

Out of Scope

• Sourcing of providers off platform for any trades other than optimized trades
• Contracting of providers on customized or customer-supplied agreements
• Verifying compliance with customer’s custom insurance requirements.
• Negotiation of labor and travel rates
• Contracting of providers supporting Specialty or customer-designed trades
• Handling provider payment escalations or inquiries
• Management of customer-specific contracting requirements outside ServiceChannel’s standard provider services agreement