Resources

2025 NTE Insights Report

This report provides actionable tips and industry benchmarks to help you eliminate guesswork and take a data-driven approach to setting your Not-to-Exceed limits.

Case Study: Philz Coffee

Philz Coffee fulfills its promise of delivering a premium customer experience by leveraging the power of ServiceChannel’s robust platform.

Breakdown Maintenance: A Comprehensive Guide for Facilities Managers

Revolutionizing Work Order Efficiency: Why Strategic NTE Setting is Key

In this Q&A, we explain Not-to-Exceed (NTE) limits, their importance, and how ServiceChannel’s unique approach to setting NTEs enhances work order efficiency and strengthens client-provider relationships through data-driven, problem-specific NTE adjustments.

First Look: The 2025 Restaurant Facilities Benchmark Report

Featuring benchmarks for both full-service restaurant (FSR) and quick-service restaurant (QSR) brands, the Restaurant Facilities Benchmark Report features year-over-year (YoY) trends and data to help operators measure facility outputs against industry standards and competitors.

Designing Spaces to Delight Customers and Shareholders

With Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels

Rani describes a disruptive approach in the hospitality industry, which includes efficient use of space, a community-driven environment, and integration of technology with a human touch.

Connected Ecosystems and Remote Monitoring: The Future of Sustainable Operations 

Explore the transformative power of connected ecosystems and remote monitoring in facilities management. These technologies provide real-time insights, optimize operations, reduce costs, and ensure compliance. Discover how they drive efficiency and support sustainability across various industries, from retail chains to manufacturing plants.

Reactive Maintenance: A Comprehensive Guide for Facilities Managers

Proactive Maintenance: A Comprehensive Guide for Facilities Managers

Reimagining the Banking Experience

With Shaun Rowley, Head of Market Experience at CapitalOne

Shaun discusses Capital One’s mission to integrate technology with human interaction to create welcoming, community-oriented spaces that offer more than traditional banking services.

Top 10 Best Practices for Provider Search

Building a robust network of service providers is crucial for every facilities management team. With Provider Search, you can quickly connect with top-performing providers and build higher quality, more cost-effective long–term relationships. Here’s how to get the most out of this powerful tool.

Pursuing Innovation in Franchising

With Sanjay Jain, Chairman of the National DCP Board of Directors

Sanjay discusses the value of enterprise risk management, compliance, and consistency. He also shares how to run a successful franchise by following brand processes and adjusting to the shift towards digital, loyalty-driven operations.