Stay on Top with the Right Work Order Status

Work Order Status Guide

Open: Work order generated; not yet accepted.

In Progress: Work order accepted; provider actively working.
__ In Progress/Dispatch Confirmed: Open work order accepted.
__ In Progress/On Site: Provider arrived at location.
__ In Progress/Parts On Order: Parts are needed to complete the job.
__ In Progress/Incomplete: Job needs further follow-up. (Note this status should be used only when checking out temporarily, e.g. for lunch, coming back the next day to complete the work).
__ In Progress/Waiting for Quote: A price quote needs to be submitted for additional parts or labor.
__ In Progress/Waiting for Approval: Proposal for additional resources submitted; not yet approved.
__ In Progress/Proposal Approved: Proposal approved by facilities manager.
__ In Progress/Unsatisfactory: Job completed but location user or facility manager deemed the work not acceptable.

Completed: Provider completed the work; can generate an invoice.
__ Completed/Confirmed: Equivalent to Completed status; provider had completed the work order and generate an invoice.
__ Completed/Pending Confirmation: The provider has completed the work, but a location user or facility manager must provide satisfactory feedback on services before the work order is Completed/Confirmed. (This status appears only if configured by the client.)
__ Completed/Cancelled: Work order withdrawn; no further services needed.
__ Completed/No Charge: Work order completed; no service fees incurred

Invoiced: Provider has submitted the invoice for payment.