In the spirit of Thanksgiving, ServiceChannel reflects on our partnerships with clients who bring real value to their communities and consistently make an effort to make the world a better place. We proudly support our customers, contractors, and industry associations who promote social responsibility.
New this year, the CVS Health Charity Classic Charity Miles campaign, sponsored by Aon Hewitt, encouraged fans to download the Charity Miles app and earn money for their designated charity while walking, running, and biking. Fans logged more than 100,000 miles, which translated to $25,000.
This foundation exists to enhance the well-being of surrounding communities. This nonprofit organization was created not only as a means to raise funds for worthy causes, but also as a way to unite caring and conscientious staff members in charitable causes.
A New Year of Continued Sponsorship
ServiceChannel has committed our support to RFMA Gives 2016. The restaurant industry organization will facilitate The Journey Home (TJH) event in Murfreesboro, Tennessee. TJH is a faith-based nonprofit organization that serves the homeless, low-income, and marginalized citizens of Rutherford County. It uses practical day-to-day resources to build relationships with people and help them understand their value and enable them to become productive members of their community.
Below is a list of other great organizations that ServiceChannel proudly supports:
- Team Up 4 Community
- OXALOSIS Foundation
- W20 Foundation
- Ecolab Giving Program
- The Companions in Courage Foundation
- Big Brothers Big Sisters
- Panda Cares
- Luxottica OneSight
Would you like ServiceChannel to sponsor one of your events? Keep us informed!
Meet Dan Campbell, Mobile Interface Guru
Dan Campbell is a UX Designer, which stands for User Experience Designer. He focuses on ways to better design ServiceChannel’s mobile solution products and create a more optimal user interface. If Dan does his job well, users won’t think about the process behind the development and be left wondering, “What was the designer thinking?” As Dan says, “If you never really think about it, it means that stuff works the way that you’d expect, and it’s easy. Bad design tends to stand out more. So I hope you don’t find yourself ever thinking about me.”
That Mysterious Thing
To Dan, good design is a mysterious thing there’s not always a clear answer to whether he’s picked just the right red or should have added more white space. Preferences vary and sensibilities continually evolve. “And yet”, says Dan, “Somehow within this flux good design emerges, and strangely, we tend to agree more than disagree when we encounter it. To me that’s an amazing and mysterious thing; good design is out there somewhere, waiting to be discovered. And even stranger, there’s recognition and appreciation when we find it, even though we may not fully understand it. I feel fortunate to spend my days looking for it.”
Inspiration and Great Ideas
Dan is a man of many, many talents from technology to art, from surfing to film. In his off hours he walks around Manhattan. “New York amazes me and I will never be tired of it — I still look up like a tourist.” On weekends, Dan can be found working on his country house that is a continual work in progress. He reads books but confesses to skipping to the interesting sounding chapters. And then, of course, there’s his dog with “a bad attitude.” It should come as no surprise that Dan also produced an award-winning documentary that was sold to HBO. He adds, “I have to admit I’m fond of my TV these days.”
Nov. 4, 18 – Dashboard 101: How to Use the Service Request Dashboard
Nov. 10, 24 – Service Automation Reports and QuickView
Nov. 11 – A Day in the Life of a Facility Manager: WO Creation & Mgmt
Nov. 12 – PMs (Preventive Maintenance) Module: An Overview
Nov. 5, 19 – RFPs, Proposals, and QuickView
Nov. 3, 17 – Invoicing and Invoice Reports
Service Automation: Localization with Human Translations!
The little toggle on the bottom left of the screen allows you to instantly switch between different languages. On the back end, we have a glossary that absorbs all labels, headers, button text into a database that is submitted for human translations. Once received, they are inserted back into our site. Previously we used Google which is a machine translation and makes no sense when it tries to translate idiomatic phrases.This is live on the provider side, but we are still working on the subscriber side of Service Automation.
SCU will be officially live by mid-November!
Calendar: Upcoming Events
Tip Of The Month
If you have a lot of problem lines in your Dashboard Issue list that require photos, you should encourage your users to use the ServiceChannel Mobile Work Order App. When you create a work order on the Mobile App you are able to take a photo or choose one from your existing photos while you are creating the work order.
For You, About You
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