ServiceChannel Beta Program Terms and Conditions
These Beta Program Terms and Conditions (“Beta Agreement”) govern Customer’s participation in the Beta Program (“Beta Program”) offered by ServiceChannel.com, Inc., or an Affiliate of ServiceChannel.com, Inc. (together with its Affiliates, “ServiceChannel”), either directly or through its Affiliates, for the purpose of evaluating and testing certain pre-release features, functionalities, or services (“Beta Services”). By enrolling in, accessing, or using any Beta Services, Customer agrees to be bound by the terms of this Beta Agreement. Capitalized terms not defined herein shall have the meanings set forth in the ServiceChannel’s Terms of Service (“General Terms”), which are incorporated herein by reference. These Beta Services are being provided pursuant to Section 2.4 (Beta Services) of the General Terms.
1. PARTICIPATION & ACCESS
1.1 Invitation and Eligibility. Participation in the Beta Program is by invitation only and is subject to ServiceChannel’s sole discretion. ServiceChannel may establish specific eligibility criteria, including but not limited to industry, market segment, device, operating system, or geographic requirements, which Customer must satisfy to participate.
1.2 Access and Use of Beta Services. Subject to the terms and conditions of this Beta Agreement and the General Terms, ServiceChannel hereby grants to Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Beta Services solely for the purpose of evaluating and testing such Beta Services in accordance with this Beta Agreement. Customer’s access and use of the Beta Services shall be limited to Customer’s internal business purposes and only by those Users authorized by Customer to participate in the Beta Program. All rights not expressly granted herein are reserved by ServiceChannel and its licensors. Customer shall not (a) permit any third party to access or use the Beta Services except as expressly permitted herein, (b) use the Beta Services for any purpose other than evaluation and testing, or (c) use the Beta Services in violation of any applicable law, regulation, or the restrictions set forth in this Beta Agreement or the General Terms.
1.3 Limited Access. Beta Services may be made available to a limited number of participants and may include only a subset of features, functionalities, or participating service providers. ServiceChannel reserves the right to modify, limit, or revoke Customer’s access to the Beta Program at any time, with or without notice.
1.4 Collection and Use of Location Data.To the extent a Beta Service involves the collection or use of location data, Customer acknowledges and agrees that ServiceChannel may collect, use, transmit, process, and store real-time, precise location data from Customer’s device(s) or those of its authorized users, and enable Customer to see the precise location of applicable Service Contractors. Such location data may be used to enable, improve, or provide the Beta Services, including matching service requests with nearby providers and optimizing service delivery.
1.5 Consent and Device Settings. To the extent Section 1.4 applies, by participating in the Beta Program, Customer consents to the collection and use of location data as described herein. Customer is responsible for ensuring that its authorized Users have provided any necessary consents and have enabled location services on their devices. Customer may disable location data collection at any time by adjusting device settings; however, disabling location services may limit or prevent access to certain Beta Services.
1.6 Customer/Provider Relationship; Application of Provider Standard Services Agreement. If Customer uses the Beta Services to identify, select, or engage any service provider (including but not limited to providers introduced, recommended, or made available through the Beta Services), Customer acknowledges and agrees that any such service provider shall be required to agree to the Provider Standard Services Agreement (“PSSA”) as a condition of participating in the Beta Program. By accepting a provider into its network or otherwise engaging a provider through the Beta Services, Customer shall be deemed to have accepted and be contractually bound to the PSSA with respect to such provider, without further execution by Customer. Any additional terms that Customer desires a provider to be bound by, such as additional legal terms or insurance requirements, must be negotiated directly between Customer and the applicable provider. For clarity, Company does not warrant the services of any provider and will not be liable for the acts or omissions of any provider.
2. PURPOSE OF BETA TESTING
2.1 Evaluation and Feedback. The Beta Program is intended solely for the purpose of enabling Customer to evaluate and provide feedback on the Beta Services. Customer agrees to use the Beta Services only for such purposes and to provide timely, candid, and constructive feedback as reasonably requested by ServiceChannel.
2.2 Data Collection and Usage. Customer acknowledges and agrees that ServiceChannel may collect, process, and use data regarding Customer’s access to and use of the Beta Services, including technical and usage data, for the purposes of operating, improving, and supporting the Beta Services and related products. Such data may be used in accordance with ServiceChannel’s Privacy Policy. To the extent a Beta Service involves location data, ServiceChannel will use commercially reasonable efforts to protect the security and confidentiality of location data in accordance with the General Terms (Section 2.3, Protection of Customer Data). Location data will be retained only as long as necessary to fulfill the purposes described herein or as required by law.
2.3 Use of AI. To the extent a Beta Service includes or makes available any AI System, Section 6.4 (Use of AI) of the General Terms, including the Artificial Intelligence Acceptable Use Policy set forth therein, shall apply to Customer’s use of such Beta Service, notwithstanding Section 2.4 (Beta Services) of the General Terms excluding Beta Services from the definition of “Services.” For clarity, the disclaimers in Section 6 (Disclaimer of Warranties) of this Beta Agreement continue to apply to any AI Output generated in connection with a Beta Service.
3. KEY TERMS & CONDITIONS
3.1 Beta Builds and Testing Period. Each Beta Service is provided for a limited testing period, as specified by ServiceChannel, which shall not exceed ninety (90) days from the date of initial access unless otherwise specified by ServiceChannel, or unless earlier terminated pursuant to Section 10.1. ServiceChannel may, at its discretion, provide automatic updates to the Beta Services during the testing period.
3.2 Transition to General Availability. Upon expiration or termination of the Beta Program, continued use of the Beta Services may require Customer to subscribe to or purchase the generally available version of the applicable service, subject to ServiceChannel’s then-current terms and fees. Data, content, or in-app purchases made during the Beta Program may not transfer to the general release version.
3.3 No Guarantee of Availability or Functionality. ServiceChannel makes no representation or warranty that any Beta Service, feature, or functionality will be made generally available, or that any data or content provided or generated during the Beta Program will be retained or accessible thereafter.
3.4 Support. Support for Beta Services is provided at ServiceChannel’s discretion and may be limited in scope or availability. ServiceChannel does not guarantee response times or resolution of issues related to Beta Services.
3.5 Prohibited Conduct. Customer shall not: (a) introduce any malicious code, malware, or other harmful materials to the Beta Services; (b) degrade, interfere with, or disrupt the operation or performance of the Beta Services; (c) engage in data mining, crawling, scraping, or indexing of ServiceChannel data without prior written consent; (d) use the Beta Services to send unsolicited communications or spam; (e) use the Beta Services in violation of applicable law or third-party rights; or (f) attempt to gain unauthorized access to any Beta Service or related systems or networks. In addition and without limiting the terms and conditions set out in this Beta Agreement, the Customer Responsibilities (Section 3.4) and the Usage Restrictions (Section 3.5) from the General Terms shall apply to the Beta Program and Customer’s use of the Beta Services.
4. CONFIDENTIALITY
4.1 Confidentiality of Beta Services. Beta Services, related documentation, and any feedback or information provided by Customer in connection with the Beta Program or arising out of Customer’s use of the Beta Services are deemed ServiceChannel’s Confidential Information under the General Terms (Section 7, Confidentiality). Customer agrees not to disclose, publish, or otherwise disseminate any such Confidential Information to any third party without ServiceChannel’s prior written consent.
5. INTELLECTUAL PROPERTY
5.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, ServiceChannel and its licensors reserve all respective right, title and interest in and to the Beta Services and the Beta Program, including all respective intellectual property rights therein or related thereto. No rights are granted to Customer hereunder other than as expressly set forth herein.
5.2 Feedback. Customer hereby assigns and agrees to assign to ServiceChannel all right, title and interest in and to any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users in connection with the Beta Program.
6. DISCLAIMER OF WARRANTIES
6.1 AS-IS Basis.
THE BETA SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. SERVICECHANNEL EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUALITY OF SERVICE. CUSTOMER PARTICIPATES IN THE BETA PROGRAM AT ITS OWN RISK.
7. INDEMNIFICATION
7.1 Indemnification by Customer. In addition to Customer’s indemnification obligations set out in the General Terms (Section 9.2, Indemnification by Customer), Customer will defend ServiceChannel against any claim, demand, suit or proceeding made or brought against ServiceChannel by a third party (a “Claim Against ServiceChannel”) arising out of or in connection with (a) Customer’s participation in the Beta Program, (b) Customer’s use of any Beta Service in breach of this Beta Agreement, or (c) Customer’s agreement with a Service Contractor arising out of participation in the Beta Program or use of the Beta Services, including without limitation, any claim that ServiceChannel is liable to a Service Contractor for the payment obligations of Customer to its respective Service Contractors for services performed, and will indemnify ServiceChannel from any damages, attorney fees and costs finally awarded to such third party against ServiceChannel as a result of, or for any amounts paid by ServiceChannel under a court-approved settlement of, a Claim Against ServiceChannel, provided ServiceChannel (i) promptly gives Customer written notice of the Claim Against ServiceChannel, (ii) gives Customer sole control of the defense and settlement of the Claim Against ServiceChannel (except that Customer may not settle any Claim Against ServiceChannel unless it unconditionally releases ServiceChannel of all liability), and (iii) gives Customer all reasonable assistance, at Customer’s expense.
8. LIMITATION OF LIABILITY
8.1 Cap on Liability. IN NO EVENT SHALL SERVICECHANNEL’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE BETA PROGRAM OR BETA SERVICES EXCEED ONE HUNDRED DOLLARS ($100), NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
8.2 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SERVICECHANNEL OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THE BETA PROGRAM OR BETA SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. DISPUTE RESOLUTION
9.1 Arbitration. Any dispute, controversy, or claim arising out of or relating to the Beta Program or this Beta Agreement shall be resolved by binding arbitration in accordance with the rules set forth in the General Terms. Customer may opt out of the arbitration provision by providing written notice to ServiceChannel within thirty (30) days of first accepting this Beta Agreement. Opting out of this arbitration provision shall not affect any other arbitration agreement between Customer and ServiceChannel.
9.2 Class Action Waiver. In accordance with the General Terms, Customer agrees that any arbitration or proceeding shall be limited to the dispute between ServiceChannel and Customer individually, and no class, collective, or representative action may be maintained.
10. TERM AND TERMINATION
10.1 Termination. ServiceChannel may suspend or terminate Customer’s participation in the Beta Program at any time, with or without cause, and without liability. Customer may discontinue participation at any time by ceasing all use of the Beta Services.
10.2 Effect of Termination. Upon termination or expiration of the Beta Program, all rights granted to Customer under this Beta Agreement shall immediately cease, and Customer shall promptly discontinue all use of the Beta Services and delete any related materials in its possession. Upon termination or expiration of the Beta Program, ServiceChannel shall have no obligation to provide Customer Data export or transition services, and any data or content generated during the Beta Program may be deleted or rendered inaccessible without notice.
11. GENERAL PROVISIONS
11.1 Entire Agreement. This Beta Agreement, together with the General Terms, constitutes the entire agreement between the parties with respect to the Beta Program and supersedes all prior or contemporaneous understandings regarding the subject matter hereof. In the event of a conflict between the General Terms and this Beta Agreement, this Beta Agreement shall control for purposes of the Beta Program only. Without limiting the foregoing, the following is a non-inclusive list of provisions of the General Terms that shall not apply to the Beta Program: Section 2.5 (End of Life), Section 8.2 (ServiceChannel Warranties), Section 8.3 (Procedure; Sole Remedy), Section 9.1 (Indemnification by ServiceChannel), Section 11.4 (Refund or Payment upon Termination); Section 11.5 (Customer Data Portability; Transition Services).
11.2 Governing Law. This Beta Agreement shall be governed by and construed in accordance with the laws specified in the General Terms.
11.3 Severability. If any provision of this Beta Agreement is held to be invalid or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
11.4 Modification of Terms. SERVICECHANNEL RESERVES THE RIGHT TO MODIFY OR DISCONTINUE THE BETA PROGRAM OR THESE BETA AGREEMENT TERMS AT ANY TIME, WITH OR WITHOUT NOTICE, AND, TO THE EXTENT PERMITTED BY LAW, SUCH MODIFICATIONS WILL BE EFFECTIVE IMMEDIATELY AND (IF LEGALLY PERMITTED), SHALL APPLY RETROACTIVELY. CONTINUED PARTICIPATION IN THE BETA PROGRAM FOLLOWING ANY MODIFICATION CONSTITUTES ACCEPTANCE OF THE MODIFIED TERMS.
Date Last Updated: August 14, 2026