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Artificial Intelligence Acceptable Use Policy

This Artificial Intelligence Acceptable Use Policy (“Policy”) applies to use of all services offered by ServiceChannel.com, Inc. or its affiliates (“ServiceChannel”), or third-party products, applications or functionalities that interoperate with services offered by ServiceChannel, that incorporate artificial intelligence (collectively, “AI Systems”) by customers of ServiceChannel (“Services”), which include its subscriber customers and its contractor customers (collectively “Customers”). This Policy forms part of, and is subject to, the agreement between ServiceChannel and Customer (which may include, as applicable, Customer Terms of Service and the Contractor Terms and Conditions) governing the Customer’s use of the Services, (the “Agreement”).

I. Definitions.  All capitalized terms without definition herein shall have the meaning ascribed to them in the Agreement.

II. Customer Responsibility for AI Systems: Customer is solely responsible for determining whether and how to use the AI Systems and any AI Output and must use the AI Systems in accordance with ServiceChannel’s documentation and intended-use specifications, monitor AI behavior, take prompt corrective action if unexpected or harmful behavior is identified, and suspend use and notify ServiceChannel if Customer becomes aware of any material risk to health, safety, or fundamental rights.

III. Disallowed Usage.  Customer may not use, and may not permit any third party to use, ServiceChannel AI Systems or AI Output to: (a) make or materially support automated decisions that produce legal or similarly significant effects on individuals, unless a qualified human reviewer makes the final decision and the use is transparent to affected individuals; (b) provide individualized advice that would ordinarily require a licensed professional (including legal, medical, or financial advice), except where AI Output is used solely to assist a qualified professional who independently reviews and controls the final advice; (c) infer, predict, or classify individuals based on protected characteristics, personal attributes, or sensitive data, or engage in social scoring or crime prediction; (d) process biometric data, including facial, voice, or emotion recognition, or create or expand biometric identification databases; (e) engage in deceptive, manipulative, exploitative, or abusive practices, including plagiarism, academic dishonesty, or exploiting vulnerable individuals; (f) create, process, or distribute content involving child exploitation or abuse; (g) reverse engineer, extract, or attempt to replicate the AI Services, including model weights, training data, or system behavior; (h) train, develop, or improve external or competing AI models using AI Output, prompts, or interactions; (i) circumvent usage limits, safety features, or security controls, or engage in unauthorized access or security testing; (j) develop or support weapons, political campaigns, or sexually explicit content; (k) misrepresent AI Output as human‑generated, ServiceChannel‑approved, or as Customer’s proprietary AI system; or (l) otherwise engage in unlawful activity.

III. Changes to Policy

ServiceChannel may change this Policy by posting an updated version of this Policy at www.servicechannel.com/ai-acceptable-use-policy and such updates will be effective upon posting.

IV. Violations

Customer’s violation of this Policy will be considered a material breach of the Agreement between ServiceChannel and Customer governing the Customer’s use of the Services.

Last Updated – March 16, 2026