Resources

Spring 2024 Product Release Webinar

Watch this on-demand webinar to learn about the new features and tools in our Spring 2024 Product Release that help you get the most out of your budget, continuously improve your provider network, validate asset data across all your locations, and more.

The Detail Is in the Data: Objective Stats Take the Guesswork Out of Building Your Provider Network

Introducing: The Elevating Brick & Mortar Podcast

Protecting Reputation Through Proactive Service

With Michelle Nolen, Owner of Truly Nolen

Michelle describes how Truly Nolen’s “Yellow Standard” prioritizes proactivity over reactivity. She also emphasizes that great customer outcomes start with taking great care of employees.

Hotel CapEx Budgeting Tips for 2026: From Guesswork to Confidence

Learn why capital expenditure (CapEx) budgeting for hotels is often difficult and find out how technology can improve CapEx planning and management.

The Gap We Can’t Ignore: Closing the Disconnect Between Facilities and Hotel Operations

Hospitality technology consultant Tim Thilleman shares his observations from the 2026 Hospitality Financial and Technology Professionals (HFTP) MidSouth Atlantic Regional Conference (MSARC) and his perspective on the current state of facilities, systems, and operational alignment in hospitality.

Embedded AI vs. Chatbots: Why Execution Matters More Than Conversation

Learn the differences between embedded AI, agentic AI, and chatbots. See why AI that acts within workflows delivers better outcomes than AI that only responds.

5 Ways Data-Centric AI is Leveling Up Facilities Teams

Artificial intelligence (AI) is changing how this work gets done. But AI is only as powerful as the data it’s trained on.

Hotel PMS Integration: How It Works and Why It Matters

Learn how hotel PMS integration connects booking engines, revenue systems, and operations tools to improve guest experience and protect hotel revenue.

Announcing ServiceChannel AI: Your Best Work Starts Now  

Introducing ServiceChannel AI: prevent disruptions, stretch your budget, and level up your team with intelligence built into everyday FM workflows. Explore more.

ServiceChannel AI Explained: 5 Ways It Helps Facilities Teams Get Out of Reaction Mode

ServiceChannel AI brings intelligence directly into facilities workflows. Explore five ways it helps teams prevent downtime, cut waste, and finally get out of reaction mode.

Vendor Management for Hotels: Strategies for Service Quality and Cost Control

Learn why vendor management for hotels is essential to success and how technology can contribute to an effective service provider management strategy.

Hotel Preventive Maintenance Challenges: Why Plans Break Down in Real Life

Explore the challenges of preventive maintenance in hotels and learn why maintenance plans often fail. Find out how technology can improve hotel PM.

The Heart Work Engine: How Smarter Maintenance Powers Five-Star Hotel Experiences

A look at how proactive maintenance protects guest experience, operational reliability, and brand reputation across every property.

Better Together: The Trade Specialists Behind Confident Proposal Reviews

Trade Specialists bring hands-on expertise to proposal reviews. See how ServiceChannel helps clients reduce costs and make confident repair and replacement decisions.